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Self-Service Technology (SST) is a disruptive technology that has reshaped customer interactions, increased efficiency, and enabled data-driven decision-making. Its impact continues to evolve as technology advances and customer expectations change, making it a key consideration for businesses in a dynamic landscape. This chapter delves into critical findings regarding the adoption and implications of SST in tourism and hospitality. The relevant studies are sourced from the Scopus database. A mixed literature review methodology was employed to review papers. The literature review findings show facets of SST adoption, shedding light on the intricate relationships between consumer readiness variables, context-specific influences, preferred SST features, and psychological attributes. The study reveals consumer preferences, including convenience, ease of use, and speed of service, as primary drivers of the adoption of SST. The bibliometric analysis reveals the scope for developing SST literature in tourism and hospitality. Collaborations among scholars, research and funding institutions could help provide the impetus. Research in SST security, sustainability, and resilience could help enhance the SST literature. Comparative studies evaluating SST's social and economic implications are also suggested.

In this article, the authors try to determine why and under what conditions consumers intend to buy green and what the consequences are. Relying on theories of reasoned action and theory of planned behaviour (TPB), the authors offer that the green purchase intention (GPI) is impressed by environmental and personality components. Provide statements about the determinants and key implications of such market identification.

India liberalized its economy in 1991, which resulted in intense global competition, quality-conscious and demanding customers. Additionally, significant technological advancements lead to enhancements in products and processes. These forced Indian organizations to adopt innovative business strategies in the past 30 years. Meanwhile, the Lean Six Sigma methodology has significantly grown with vast applicability during the past 30 years. Thus, the purpose of this study is to develop the learning on Lean Six Sigma methodology in the Indian context through investigation of literature.

A three-stage systematic literature review approach was adopted to investigate the literature during the present study. In total, 187 articles published in 62 journals/conference proceedings from 2005 to 2022 (18 years) were shortlisted. The first part of the article summarizes the significant milestones towards the quality journey in the Indian context, along with the evolution of the Lean Six Sigma methodology. The second part examines the shortlisted papers on Lean Six Sigma frameworks, their applicability in industrial sectors, performance metrics, outcomes realized, publication trends, authorship patterns and leading researchers from the Indian perspective.

Lean Six Sigma has emerged as a highly acclaimed and structured business improvement strategy worldwide. The Indian economy has seen remarkable growth in the past decade and is one of the fastest-growing economies in the 21st century. Lean Six Sigma implementation in India has significantly increased from 2014 onward. The study revealed that researchers have proposed several different frameworks for Lean Six Sigma implementation, the majority of which are conceptual. Furthermore, the balanced applicability of Lean Six Sigma in manufacturing and service sectors was observed with the highest implementation in the health-care sector. Additionally, the widely adopted tools, techniques along with performance metrics exploring case studies were reported along with a summary of eminent and leading researchers in the Indian context.

This study is confined to reviewed papers as per the research criteria with a significant focus on the Indian context and might have missed some papers due to the adopted papers selection strategy.

The present study is one of the initial attempts to investigate the literature published on Lean Six Sigma in the Indian context, including perspective on the Indian quality movement. Therefore, the present study will provide an understanding of Lean Six Sigma methodology in the Indian context to graduating students in engineering and management and entry-level executives. The analysis and findings on Lean Six Sigma frameworks, research approach, publications details, etc., will be helpful to potential research scholars and academia. Additionally, analysis of case studies on Lean Six Sigma implementation by Indian industries will assist the managers and professionals in decision making.

Singular perturbation turning point problems (SP-TPPs) involving parabolic convection–diffusion Partial Differential Equations (PDEs) with large spatial delay are studied in this paper. These type of equations are important in various fields of mathematics and sciences such as computational neuroscience and require specialized techniques for their numerical analysis.

We design a numerical method comprising a hybrid finite difference scheme on a layer-adapted mesh for the spatial discretization and an implicit-Euler scheme on a uniform mesh in the temporal variable. A combination of the central difference scheme and the simple upwind scheme is used as the hybrid scheme.

Consistency, stability and convergence are investigated for the proposed scheme. It is established that the present approach has parameter-uniform convergence of OΔτ+K−2(lnK)2, where Δτ and K denote the step size in the time direction and number of mesh-intervals in the space direction.

Parabolic SP-TPPs exhibiting twin boundary layers with large spatial delay have not been studied earlier in the literature. The presence of delay portrays an interior layer in the considered problem’s solution in addition to twin boundary layers. Numerical illustrations are provided to demonstrate the theoretical estimates.

Despite Bangladesh’s continued attempts, gender disparity in the workplace has long been a concern, and progress has been slow. Studies conducted earlier indicate that working women in Bangladesh experience an unwelcoming work environment, leading to unequal pay and limited opportunities for their career growth. Academic literature focuses little on the connection between gender and the physical work environment. This chapter focuses on the connection between the masculinist culture of organizations, how work is carried out, and workplaces are set up, illuminating the crucial role played by the built environment in maintaining gender equality. Infrastructure, spatial design, safety measures, amenities, and the biased culture often influence the obstacles to women’s long-term success in the workplace. This chapter investigates and comprehends the constraints female employees encounter in Bangladesh during their work by scrutinizing the influence of the physical space and the biased socio-psychological environment. As women’s long-term professional progress depends on how these elements are interrelated, improving the environment is the first step toward a fairer and more empowered work environment. A qualitative approach has been used in this study. Seventy-eight Bangladeshi graduate, working women have participated in this research. The results show that, regardless of efforts, the environment in Bangladeshi workplaces is inhospitable, directly affecting women’s careers. Building a welcoming workspace accommodating all genders is crucial for creating gender parity and promoting long-term professional growth. Therefore, this research suggests that the government should capitalize on successful efforts and investigate alternative techniques to improve this issue.

In this chapter, the authors review the concept of sustainable entrepreneurship and how it has evolved with increasing concerns about the environmental and social impact of business firms. The authors offer a background to the emergence of sustainability issues in the field of entrepreneurship research, and review a number of influential approaches to entrepreneurship that in various combinations address the relationships between the economic, environmental, and social dimensions of business. The authors further suggest three levels at which entrepreneurs can understand and assess their approach to sustainable entrepreneurship, highlight how the issue of sustainable entrepreneurship applies equally to startups and already established corporations, and in the conclusions point toward the emergence of humane entrepreneurship as a critical posture for entrepreneurship in the 21st century.

In recent years, the retail landscape has undergone a seismic shift, transforming into a dynamic, interconnected ecosystem where consumers seamlessly traverse physical and digital realms. This shift has given rise to the omnipresent force known as Omni-channel retailing. This chapter aims to delve into the intricacies of Omni-channel retail strategies, exploring how businesses can leverage this paradigm to enhance customer experience, streamline operations, and drive sustainable growth. Omni-channel retail strategies encompass a range of approaches aimed at providing customers with a seamless and integrated shopping experience across various channels. These strategies can be categorized into several key areas, each involving specific modern technologies to enhance customer engagement and satisfaction.

This study aims to examine the characteristics of cross-border central bank digital currencies (CBDCs) while pinpointing research trends and adoption variables at both individual and macroeconomic levels. Additionally, it delves into the impact of terminology within CBDC-related scholarly literature themes.

The authors perform a bibliometric study using the metadata of academic papers about CBDC from ScienceDirect, Scopus and Web of Science (WoS), three reputable research databases. Word maps are produced using VOSviewer, an open-source bibliometric analytics program, to find pertinent and predominate words and phrases based on their frequency, placement, connection and co-occurrence. Additionally, the authors use the R programing language to assess the Jaccard similarity between bibliometric metadata and the financial terms in the Loughran-McDonald Master Dictionary (LMMD).

The study pinpoints the factors that affect CBDC adoption at the micro and macroeconomic levels. Insights into prospective future study themes are provided by the analysis of the metadata corpus, which shows significant and predominate words/phrases and themes in CBDC literature. Notably, the relatively low Jaccard similarity scores in the scholarly literature on CBDC-related topics across all three bibliometric databases suggest a restricted concentration on financial issues. This shows that CBDC research is still in its early stages and that there are still many undiscovered financial aspects.

The identification of literature’s themes using dominant and pertinent words based on bibliometric metadata, considering factors such as frequency and co-occurrence, enriches the evolving field of meta-analysis. Additionally, the use of the Jaccard index to assess the coverage of financial terms within bibliometric metadata represents a unique approach, shedding light on the distinctive aspects of CBDC research.

Purpose: Significant structural changes are currently occurring in the Indian labour sector. Artificial intelligence (AI) and other emerging technologies are redefining the activities and skill requirements for various jobs in the healthcare sector. These adjustments have been accelerated by the economic crisis brought on by COVID-19, along with other considerations.

Need for the Study: Skills shortages, job transitions, and the deployment of AI at the company level are the three main challenges confronting the Indian labour market. This chapter aims to discuss policy alternatives to address a rising need for health workers and provide an overview of changes to the healthcare sector’s labour market.

Methodology: A review of the available literature was conducted to determine the causes of the widening skill gap despite a vibrant and prodigious young population. The background of the sustainable labour market is examined in this chapter, with a focus on workforce migration and mobility.

Findings: This chapter gives a comparative review of recent policy papers and evidence, as well as estimates of the health workforce and present Indian datasets. Furthermore, it highlights how important it is for all people concerned to invest in today’s workforce to close the skill gap and create better future opportunities.

Practical Implications: This chapter’s findings imply a severe shortage of human intellectual capital in India and a need to bridge this gap in the Indian labour market.

This paper aims to examine the impact of managers’ trust in employee representation systems on the relation between HPWS and organizational performance. The present research, by including the trust of managers in ER, studies managers as direct factors that affect the HPWS-performance relation.

The study employed partial least square structural equation modeling (PLS-SEM) through SmartPLS software using a formative model (Mode B) that includes mediation on data collected by Eurofound from 6,980 establishments in 29 European countries.

Our findings show that HPWS has positive direct effects on organizational performance. Our results indicate that trust of managers in ER has a mediator role and has a positive effect on the HPWS-performance relation.

The present study may be the first study that directly incorporates the role of managers and managers’ trust in the employee representation system in the relation between HPWS and organizational performance, highlighting the importance of the managers in the organization and emphasizing their role in the HPWS-performance relation.