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This paper aims to investigate the determinants of international bilateral tourism demand in countries of Southern Common Market (specifically, Argentina, Brazil and Uruguay) and Chile.

In this study, an augmented gravity model is used to investigate the determinants of international bilateral tourism demand in countries of Southern Common Market. The novel aspect of the analysis is that three models of tourism are defined, depending on the spatial distribution of tourist arrivals and departures. An intra-regional model, an extra-regional model and a general model are estimated using a dynamic panel data model.

The results indicate that traditional gravity variables are significant in explaining bilateral inbound arrivals, but the characteristics and the behavior of the demand of tourism vary on whether the country belongs to the sub-regional bloc.

The differences found in this paper might have some impacts on the desired design and direction of the touristic policies of each country.

This study analyzes the determinants of international tourism demand through different bilateral relationships, differentiating between intra- and extra-block tourisms.

This paper aims to study the role of tourism specialisation on tourism labour precarity in Argentinian cities, considering urban primacy.

The authors propose an econometric model that iterates between alternative labour precarity measures explained by the economic sector (tourism, rest of services and rest of economy) and tourism specialisation at the city level. They build three geographical groups based on Argentinian urban agglomerates: the Autonomous City of Buenos Aires, tourism specialised cities and non-tourism specialised cities. The authors further distinguish between big and small cities according to their urban primacy. The main sources of data are the Permanent Household Survey and the Hotel Occupancy Survey from the Argentinian National Statistics and Census Institute for the period 2007–2017.

The authors find that as tourism specialisation grows, the incidence of precarious labour conditions in tourism goes down. Working in this sector increases the chances of having a precarious job, particularly for non-legal outcome variables. However, tourism specialisation and urban primacy generate a mitigating effect on these negative results.

The authors focus on tourism labour conditions in Argentinian cities, using different measures of labour precarity from a legal perspective, (namely, legal informality) and a non-legal one (including productive informality, part-time work and non-permanent occupation). The authors follow an innovative approach to this matter in the tourism sector, as they consider both tourism specialisation at the city level and urban primacy. This is the first article addressing these issues not only for Argentina but also for Latin America.

This chapter explores how new tourism policy paradigms can emerge and settle in a wicked-problems scenario characterised by high labour informality. Acknowledging the growing importance of the tourism sector in Argentina, where labour informality has long been a concern, the authors focus on an ambitious and unprecedented tourism policy: PreViaje. Established in 2020, PreViaje is a program that promotes the selling of tourism services in advance to residents travelling within Argentina. It is designed around incentives to encourage formality via both tourism supply and demand. After looking at the outcomes of PreViaje, relevant matters to consider for future program editions are identified. These relate to temporal and spatial dispersal concerns, and trade-offs regarding economic, social and environmental matters.

It is widely agreed that transformation processes that are triggered by crisis events can challenge conventional behavioural norms and stimulate new ideas and innovations that can assist in the preparations for future challenges. This impetus for transformation processes not only applies to the COVID-19 pandemic, but has also been seen in many other instances, such as the Global Financial Crisis in 2008 or the 2011 Fukushima nuclear disaster, which have sparked significant socio-political change processes often with a global reach. The multitude of wicked tourism policy problems discussed in our book often occur in parallel, are of growing complexities, are often not well understood and indistinguishable from one another and exert pressure on the resilience of vulnerable political, economic and community-based systems. These circumstances often present as tipping points which can trigger necessary long-term transformations. However, this process of long-term change must be well planned and strategically implemented. Thus, future transformative destination management should be built on a holistic approach, underpinned by adaptive political leadership in which tourism is not only seen as a driver for economic growth and employment, but as a strategy which successfully integrates social, cultural and ecological goals.

According to Head (2008), wicked problems are not just wicked problems in the sense of complex challenges, but situations that are confusing, unique, diffuse, without clear responsibilities or accountabilities, and difficult to resolve. These problems stand out for their uncertain nature, lack of clear solutions and possible irreversible consequences of attempted interventions. Recognising the pertinence of wicked problems in contemporary public policy discourse, this chapter aims to explore and better understand political decision-makers’ handling of these issues, in a tourism-specific context. The discourse on wicked problems, in accordance with 10 characteristics outlined by Rittel and Webber (1973), remains relevant when examining policy responses to mega trends, such as indigenous disparities, sustainability, digital transformation and demographic change. Against this backdrop and positioned within current academic discourse, this introductory chapter briefly foreshadows the volume’s various contributions by academics from around the world who present a wide range of wicked problems in tourism from their respective perspectives and contexts.

This study aims to present the environmental management system implemented at UNISINOS and demonstrate some of the main results obtained in more than 15 years carrying out the environmental management of the campuses in São Leopoldo and Porto Alegre. The focus is on the main environmental impacts: electricity consumption, water consumption and solid waste management.

Sustainable development of universities has gradually become a common practice, as the knowledge shared in the higher education institutions reflects in the behavior of society. In a university, an environmental management system is used to plan, implement and manage processes referring to the environmental, social and economic aspects, so as to improve their performance and comply with legal requirements. For this, national or international standards and/or methodologies can be followed, which serve as a guide for the institution to reach sustainability in a staggered manner, according to the availability of data and resources for environmental management.

After 16 years of certification, based on the monitoring performed, positive performance was observed, reflecting a better and attentive university, with an environmental policy that goes beyond the borders of the campuses and transmits solid concepts of environmental education to the academic community, under the rigid control of the ISO 14001 tool.

In 2004, UNISINOS became the first Latin American university with an ISO 14001 certification. In 2018, the certification was extended to the UNISINOS Campus in Porto Alegre, capital of the state of Rio Grande do Sul. All the support activities conducted and implemented in the campuses (São Leopoldo and Porto Alegre) follow the same rules implemented by the UNISINOS environmental management system. After the experience of implementing the ISO 14001 requirements, UNISINOS included other normative requirements in 2013, adopting an integrated management system.

The purpose of this study is to contribute to the discussion surrounding impact measurement on social enterprises (SEs). The findings provide a more nuanced perspective on tensions that often emerge from SEs journeys by presenting the complexities which social entrepreneurs and investors should be attentive to.

This research used grounded theory as the means to explore how stakeholders accomplish the requirements for impact measurement, overcoming the challenges that arise in the process. Through 18 semi-structured interviews, the authors develop a conceptual model to better understand how a practice that is often taken for granted might compromise SEs achievements and sustainability in the long term.

The proposed model uncovered an unintended consequence of impact measurement: mission drift. The requirements to assess the social impact raise expectations on different actors and create challenges that affect the true purpose of SEs, the delivery of their social mission.

This study contributes to research and practice. First, the authors develop a theoretical model for social entrepreneurs and social investors to shed light on the hidden consequences of impact measurement. Second, the authors strengthen the knowledge in the field by conducting a study on SEs outside the mainstream Western-centric context.

The authors enrich the literature by exploring the tensions related to impact measurement in SEs in the Global South and unravel new perspectives on the subject.

The purpose of this paper is to understand how illusion of control (IOC) can affect the implementation of formal processes of environmental scanning in organizations.

Based on the proposed research question, an exploratory study was chosen, which could collaborate with future studies. There were conducted three semi-structured interviews with CEOs working in medium/large technology companies.

Behavioral traits were identified—such as overconfidence and underestimation of risks—which are directly related to the IOC’s theory. The belief that there is no added value to the company in adopting organizational strategic processes—such as environmental scanning—answers the research question and contributes to the development of new studies.

This study has as limitation the fact that it proposed the interviews to an inexpressive number of respondents, exclusively with the intention to explore better the relation between the IOC and the formal processes of environmental scanning.

This research advances the understanding of the difficulty in adopting formal environmental scanning practices in organizations. It can also help understand the motivations of executives for adopting (or not adopting) such practices. Finally, it is possible to know and understand the individual approach to environmental scanning, as well as its limitations.

This research discusses the themes of IOC and environmental scanning, demonstrating how cognitive factors can affect strategic decision making in an organization. Although the IOC is well-developed in the field of psychology, it can be very helpful in understanding business management and executive behavior.

Surgical services are settings where resilient performance (RP) is necessary to cope with a wide range of variabilities. Although RP can benefit from a supportive built environment (BE), prior studies have focused on the operating room, giving scant attention to support areas. This study takes a broader perspective, aiming at developing BE design knowledge supportive of RP at the surgical service as a whole.

Seven BE design prescriptions developed in a previous work in the context of internal logistics of hospitals, and thus addressing interactions between workspaces, were used as a point of departure. The prescriptions were used as a data analysis framework in a case study of the surgical service of a medium-sized private hospital. The scope of the study included surgical and support areas, in addition to workflows involving patients and family members, staff, equipment, sterile instruments and materials, supplies, and waste. Data collection included document analysis, observations, interviews, and meetings with hospital staff.

Results identified 60 examples of using the prescriptions, 77% of which were related to areas other than the operating rooms. The developed design knowledge is framed as a set of prescriptions, examples, and their association to workflows and areas, indicating where it should be applied.

The design knowledge is new in surgical services and offers guidance to both BE and logistics designers.