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Article
Publication date: 16 January 2025

Chris Akroyd, Satoko Matsugi and Yoshinobu Shima

This paper aims to understand the role that the “cultural capital” of managers has on the stability and change of management control systems (MCS) in the subsidiary of a global…

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Abstract

Purpose

This paper aims to understand the role that the “cultural capital” of managers has on the stability and change of management control systems (MCS) in the subsidiary of a global corporation.

Design/methodology/approach

A seven-year longitudinal case study was conducted at the US subsidiary of a Japanese-based global corporation. The theoretical concepts of cultural capital and MCS package typology are used to examine how management controls were understood by locally hired employees and expatriate Japanese managers at the case study site.

Findings

The findings show that the managers at the Japanese headquarters transferred an MCS package that had a high level of interdependence between cultural control and results control to their US subsidiary in the 1960s. This MCS package did not influence the behavior of locally hired employees in ways that the Japanese expatriate managers expected; instead, it led to the cultural exclusion of local employees. Even when the Japanese managers were faced with a changing environment, the MCS package did not change. When Japanese managers realized they could not achieve their goals in the USA without local managers, they slowly started to hire mid-career local managers. As the number of local managers increased, the expatriate Japanese managers started to become more aware of the impact of their cultural capital. This has resulted in changes in the MCS package for local managers in the US subsidiary.

Originality/value

This study revealed that even when the strategy of a company and the environment in which it operates changes, an MCS package may not change quickly. The authors show that the cultural capital of managers plays a role in MCS stability and change.

Details

Qualitative Research in Accounting & Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1176-6093

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Article
Publication date: 29 January 2025

Chris Nyland and Kyle Bruce

This study aims to demonstrate that in the latter years of his life, Frederick Winslow Taylor embraced union participation in management decision-making and that interwar US…

9

Abstract

Purpose

This study aims to demonstrate that in the latter years of his life, Frederick Winslow Taylor embraced union participation in management decision-making and that interwar US Taylor Society members and organized labor extended his support for this endeavor.

Design/methodology/approach

This study engages with primary materials not previously present in the management history literature and secondary works generated by researchers in disciplines commonly ignored by management scholars.

Findings

This study contests the claim that the scientific managers reached out to unions only after Taylor’s death and demonstrates Taylor welcomed union participation in the management of enterprises, held it was necessary to “show” and not merely “tell” unions that scientific management could be “good” for them, that his inner circle and organized labor jointly promoted these propositions within F.D. Roosevelt’s New Deal administration, and that the US union movement was eventually compelled to settle for a form of industrial relations pluralism that limited their participation to bargaining over the conditions of employment and consequently doomed them to a disastrous future.

Practical implications

This study might support trade unionists develop strategies that may dampen employer hostility and thus revitalize the labor movement and assist management studies rediscover insights that once enabled the discipline to evolve beyond the enterprise. The latter is necessary for this study to live in an age when an increasing number of liberal market economies are characterized by austerity and retrenchment.

Originality/value

This study provides new evidence that demonstrates that Frederick Taylor embraced union participation in enterprise management and also that Taylor Society members actually made a significant contribution to Roosevelt’s New Deal labor policies.

Details

Journal of Management History, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1751-1348

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Article
Publication date: 29 January 2025

Shiri Kashi and Yotam Hod

This study aims to address the complexities of fixed and growth mindsets within educational settings and critique traditional assessment methods and interventions used in mindset…

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Abstract

Purpose

This study aims to address the complexities of fixed and growth mindsets within educational settings and critique traditional assessment methods and interventions used in mindset research. It aims to develop a comprehensive approach – encompassing methodology, conception and practice – that incorporates mindsets within a broader growth orientation framework.

Design/methodology/approach

This research uses a holistic case study analysis of 14 higher education students, emphasizing their personal growth narratives. A uniquely designed course draws on person- and idea-centered principles that provide a rich environment to facilitate students’ growth. The analytical approach moves beyond standard mindset questionnaires by integrating self-awareness, cognitive biases and personal growth factors into a multidimensional growth orientation framework.

Findings

Results suggest that traditional mindset metrics may be indirectly related to actual growth orientations due to the influence of cognitive biases. This study finds that typical short, focused interventions may fail to reflect true changes in mindset, as they often do not engage with the broader personal growth orientations of the individuals involved.

Originality/value

This research is original in its application of a holistic and comprehensive approach to studying growth in education. By contextualizing mindsets within enriched learning environments that promote deep reflection and knowledge building, it provides new insights into how educational practices and research methodologies can better support authentic and sustained growth in learners.

Details

Information and Learning Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-5348

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Article
Publication date: 7 February 2025

Karen Banahene Blay, Christopher Gorse, Chris Goodier, Jack Starkey, Seongha Hwang and Sergio Henrique Pialarissi Cavalaro

Reinforced autoclaved aerated concrete (RAAC) panels have been extensively used in the UK since the 1960s as structural roofs, floors and walls. The lack of a longitudinal…

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Abstract

Purpose

Reinforced autoclaved aerated concrete (RAAC) panels have been extensively used in the UK since the 1960s as structural roofs, floors and walls. The lack of a longitudinal, objective, consistent defect data capture process has led to inaccurate, invalid and incomplete RAAC data, which limits the ability to survey RAAC within buildings and monitor performance. Therefore, an accurate, complete and valid digital data capture process is needed to facilitate better RAAC performance and defect monitoring. This paper presents the development of an artificial intelligence (AI)-driven RAAC crack defect capture tool for improving the quality of RAAC survey data.

Design/methodology/approach

RAAC crack defect image data were collected, curated and trained. A deep learning approach was employed to train RAAC surveyed defects (cracks) images from two hospitals. This approach mitigated unavoidable occlusions/obstructions and unintended “foreign” objects and textures.

Findings

An automatic RAAC crack identification tool has been developed to be integrated into RAAC survey processes via an executable code. The executable code categorises RAAC survey images into “crack” or “non-crack” and can provide longitudinal graphical evidence of changes in the RAAC over time.

Originality/value

This paper identifies the role of AI in addressing the intrinsic defects data capture issues for RAAC and extends current debates on data-driven solutions for defect capture and monitoring.

Details

International Journal of Building Pathology and Adaptation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-4708

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Article
Publication date: 4 December 2024

Gaki Wangmo, Rico Piehler and Chris Baumann

Brand competitiveness as a brand’s outperformance of competing brands is receiving growing attention in the literature. This study aims to provide a theoretical underpinning for…

109

Abstract

Purpose

Brand competitiveness as a brand’s outperformance of competing brands is receiving growing attention in the literature. This study aims to provide a theoretical underpinning for the construct’s relevance, introduce customer-based brand competitiveness (CBBC) as a customer-based perspective and develop a scale to measure the construct.

Design/methodology/approach

The scale development process comprises three stages, with a literature search and a qualitative consumer study (n = 20) in the scale construction stage, interviews and a survey with academic branding experts (n = 21) in the scale refinement stage and three quantitative studies with consumers (n = 1,157), resulting in 2,078 brand evaluations across five industries, in the scale validation stage.

Findings

This study develops a seven-item CBBC scale, representing a powerful yet parsimonious tool for measuring brand competitiveness. The superiority of the new over the existing brand competitiveness scale was validated through structural equation modelling by comparing the performance in explaining customer-based brand equity and purchase intentions.

Originality/value

To the best of the authors’ knowledge, this study is the first to develop a brand competitiveness scale following a scholarly scale development process. The CBBC scale advances the relative perspective in brand performance measures, considering the relativity at the individual customer level. This study offers a theoretical underpinning for the construct’s relevance and further insights into brand competitiveness by investigating the customer-based perspective. Finally, this study suggests and empirically validates customer-based brand equity and purchase intentions as outcomes of CBBC, extending research into the nomological network of brand competitiveness.

Details

Journal of Product & Brand Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1061-0421

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Article
Publication date: 18 June 2024

Josh Ambrosy and Benjamin Zonca

Silences in qualitative social science research present a unique and sometimes ambiguous challenge for researchers. When working with transcription artefacts, considering not only…

100

Abstract

Purpose

Silences in qualitative social science research present a unique and sometimes ambiguous challenge for researchers. When working with transcription artefacts, considering not only what has been said but also what has been silenced, omitted, overlooked or brushed over allows new ways of examining a phenomenon. This paper explores a new methodological approach to exploring these silences.

Design/methodology/approach

This article explores “embossed” poetry as a methodological process to consider what has not been said. Via an empirical study that examined the experience of six teachers of a year nine programme in Victoria, Australia, we explore how embossed poems within a larger research project allowed the interrogating of silences. Through a polyvocal performance of text and poetry, this paper argues that embossed poetry offers significant methodological possibilities through which previously silenced ideas and analytical processes can become visible within poetic research praxis.

Findings

The findings of this paper are that by using embossed concrete poems, researchers can explore new territories within qualitative work. By putting down the keyboard and picking up a hand-embossing tool, new space for thought emerges and other parts of an assemblage can be explored.

Originality/value

This paper presents a unique methodological contribution to poetic inquiry. Furthermore, it explores the path trodden to develop this new approach through a reflexive-diffractive polyvocal text.

Details

Qualitative Research Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1443-9883

Keywords

Available. Open Access. Open Access
Article
Publication date: 25 October 2024

Ho-Chang Chae

Mukbang is a live-streaming format where hosts, often referred to as broadcast jockeys (BJs) or streamers, eat copious amounts of food while engaging with their audience through…

333

Abstract

Purpose

Mukbang is a live-streaming format where hosts, often referred to as broadcast jockeys (BJs) or streamers, eat copious amounts of food while engaging with their audience through commentary and reactions. This unique cultural phenomenon has sparked curiosity and diverse reactions globally. Mukbang’s popularity highlights the transformative power of digital platforms on traditional media and society, facilitating a shift toward more interactive and participatory forms of media consumption. This conceptual paper explores Mukbang’s widespread allure through frameworks such as the long tail theory, which illuminates the success of niche markets; parasocial relationship theory, which sheds light on viewers' bonds with streamers and social identity theory, which explains audience loyalty. We also forecast the implications of these streaming trends on the television, retail and sports industries, predicting a broad impact on traditional consumption and engagement models.

Design/methodology/approach

This study employs various theories, including the long tail concept, parasocial interactions and social identity theory, to describe and analyze the perplexing yet significant phenomenon of Mukbang.

Findings

Digital technology has transformed business models across various media industries, similar to how iTunes and the MP3 format revolutionized traditional music labels. This study suggests that streaming platforms, with their ability to cater to diverse needs and facilitate two-way communication, have the potential to disrupt traditional entertainment and retail industries.

Originality/value

This study addresses the gap in understanding how and why streaming platforms like AfreecaTV, Twitch and Huya can disrupt the traditional TV and entertainment industries. It highlights key elements that enable users to become prosumers, broadcasting content such as Mukbang. These platforms outperform traditional entertainment with numerous channels, ease of access, live chat sessions and digital rewards. The ability to build intimate relationships with viewers through two-way communication strengthens parasocial relationships, fostering emotional connections with streamers. Additionally, live chats with other viewers create a sense of belonging and social identity, helping viewers reduce uncertainty and enhance self-esteem.

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Article
Publication date: 17 February 2025

Felipe M. Affonso

This paper aims to develop an integrative framework explaining how infectious disease cues influence consumer behavior by connecting evolutionary psychology and behavioral immune…

7

Abstract

Purpose

This paper aims to develop an integrative framework explaining how infectious disease cues influence consumer behavior by connecting evolutionary psychology and behavioral immune system literature with consumer research.

Design/methodology/approach

The paper synthesizes pathogen-avoidance psychology and consumer behavior research to identify three psychological changes (affect, cognition, motivation) influencing consumer responses, developing theoretical propositions across five domains while identifying boundary conditions.

Findings

Disease cues trigger changes in affect (disgust, anxiety), cognition (narrowed attention) and motivation (self-protection). These influence consumer responses across self-regulation, social behavior/identity, information processing, evaluation and prosocial/sustainable behaviors. The framework identifies boundary conditions moderating these effects.

Research limitations/implications

The framework advances understanding of disease threats’ influence on consumer behavior and suggests future research directions, including contextual effects and individual differences.

Practical implications

The framework helps marketers predict consumer responses to disease cues, offering insights for marketing strategies during health crises and normal times.

Originality/value

To the best of the author’s knowledge, this paper provides the first comprehensive framework explaining disease cues’ systematic influence on consumer behavior through psychological changes, extending behavioral immune system theory into consumer domains.

Details

European Journal of Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 14 February 2025

Pravasi Bhushan, Atri Sengupta and Christopher Abraham

Technology-mediated learning (TML) is gaining popularity among business organizations for upskilling their employees. However, high dropout rates have limited its effectiveness…

0

Abstract

Purpose

Technology-mediated learning (TML) is gaining popularity among business organizations for upskilling their employees. However, high dropout rates have limited its effectiveness. Thus, we explore, if and how personalization of TML can improve its adoption and effectiveness in workplaces from the lens of the unified theory of acceptance and use of technology (UTAUT2) theory.

Design/methodology/approach

An exploratory sequential mixed-method design was used for this study. Study 1 included interviews (N = 27) of Learning and Development (L&D) leaders and employees (learners) of large global organizations, about their experiences with TML. Emergent themes led us to our research model, which integrates constructs of personalization, technology adoption and transfer of training (TT). In Study 2, a cross-sectional study was conducted. Data were collected from employees who have experienced TML (N = 406) and analyzed using PLS-SEM.

Findings

Findings suggested that personalization of TML positively influenced intent to use TML and transfer skills, thereby improving TML effectiveness and proving its relevance in workplaces. Precisely, personalized TML recommendations from managers impacted (1) behavioral intention (BI) and TT directly; (2) BI through performance expectancy (PE); (3) TT through social influence and BI individually; and (4) TT through PE and BI sequentially. Likewise, allowing employees the flexibility to choose TML based on their interests influenced (1) BI directly and via hedonic motivation (HM) and (2) TT via HM and BI individually and sequentially.

Practical implications

Using our model, L&D practitioners may design and personalize their TML ecosystems to foster adoption and transfer of training in workplaces.

Originality/value

Personalization of learning in workplaces has received scant attention; thereby, our study expands existing knowledge in this relatively nascent field of research.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 30 September 2024

Ran Bhamra, Adrian Small, Christian Hicks and Olimpia Pilch

This pathway paper highlights how geopolitics, risk and ethics affect critical minerals (CMs) supply chains (SCs). It identifies pathways to enable operations and SC management…

290

Abstract

Purpose

This pathway paper highlights how geopolitics, risk and ethics affect critical minerals (CMs) supply chains (SCs). It identifies pathways to enable operations and SC management scholars to support this under-researched industry.

Design/methodology/approach

Qualitative research was undertaken in partnership with the Critical Minerals International Alliance (CMIA). Interviews were conducted with senior industry leaders from across CMs supply networks.

Findings

The CMs industry is distinctly different from conventional SCs and would greatly benefit from the development and application of operations and SC management theories.

Research limitations/implications

The four pathways that require scholars’ attention comprise risk and resilience, SC opacity, supply constraints and ethics.

Practical implications

CM s are essential for products such as smart phones and the technologies required for decarbonisation and achieving net zero. The pathways address multifaceted challenges of benefit to industry stakeholders.

Social implications

Improving the understanding of CMs SCs will support the decarbonisation agenda. Reducing the opacity within SCs would help address governance issues and curb unethical behaviours.

Originality/value

This paper draws on the expertise and insights gained from industry leaders. It establishes pathways and proposes theories and research questions for addressing the impact of geopolitics on CM operations and SCs.

Details

International Journal of Operations & Production Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0144-3577

Keywords

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