Gamal S.A. Khalifa, Abdallah M. Elshaer, Kashif Hussain and Ahmed K. Elnagar
This paper aims to explore the factors influencing customers' attitudes and behaviours, specifically in terms of affective satisfaction, participation behaviour, and…
Abstract
Purpose
This paper aims to explore the factors influencing customers' attitudes and behaviours, specifically in terms of affective satisfaction, participation behaviour, and word-of-mouth, within the restaurant industry, with a focus on both tangible and intangible elements. Additionally, the study seeks to identify the dual mediating role of customer affective satisfaction in this relationship.
Design/methodology/approach
In this exploratory study, SEM-VB was utilized to examine data from 312 valid respondents who completed a face-to-face questionnaire using a quantitative methodology. The respondents were targeted at restaurants that serve comparable food and beverages for a similar socioeconomic class.
Findings
The findings reveal that perceived value, physical appearance, and standardization significantly contribute to customer affective satisfaction, which, in turn, positively influences their participation behaviour and word-of-mouth.
Practical implications
Practically, restaurant managers can enhance customer experiences and boost positive word-of-mouth by fostering affective satisfaction and encouraging interactive customer participation.
Originality/value
The novel concept of “affective satisfaction” contributes to restaurant management literature by identifying its tangible and intangible drivers and uncovering its outcomes in participation behaviour and word of mouth. By combining numerous factors and investigating the mediating function of affective satisfaction and based on the theory of Expectancy-Disconfirmation, this study adds to the theoretical understanding of what drives the affective satisfaction and word-of-mouth of casual dining restaurants’ customers.
Details
Keywords
Dalal Aassouli, Muhammed-Shahid Ebrahim and Rohaida Basiruddin
This paper aims to propose a liquidity management solution for Islamic financial institutions (IFIs) that concurs with sustainable development and financial stability.
Abstract
Purpose
This paper aims to propose a liquidity management solution for Islamic financial institutions (IFIs) that concurs with sustainable development and financial stability.
Design/methodology/approach
The study is a qualitative research. It uses the exploratory research methodology, specifically the content analysis approach, to gather primary data and identify and interpret relevant secondary data and Sharīʿah concepts. The purpose is to develop a liquidity management solution for IFIs. The proposal is based on the Unleveraged Green Investment Trust (UGIT) model, which is consistent with Basel III regulatory requirements. In developing the UGIT model, the exploratory research was complemented by a case study to examine the UGIT solution for the particular case of renewable energy.
Findings
The model demonstrates how financial innovation can meet both financial stability and sustainable development objectives, thereby achieving the spirit of Islamic finance. The structure further highlights the importance of regulatory and fiscal frameworks to enhance liquidity management and investor appeal for green financial instruments.
Originality/value
This study suggests a structure of UGIT to enable IFIs to meet their liquidity management needs while promoting sustainable development.
Details
Keywords
Toseef Azid, Zafar Kayani, Osamah Hussien Rawashdeh and Nasim Shah Shirazi
This paper aims to discuss the methodology of mainstream Islamic economics and also gives an alternative approach which is yet not very much taught in the different academic…
Abstract
Purpose
This paper aims to discuss the methodology of mainstream Islamic economics and also gives an alternative approach which is yet not very much taught in the different academic institutions, i.e. Tawhidi methodology. From the curriculum of the different academic institutions and also from the literature, it is observed that mainstream Islamic economics is the imitation of the conventional economics and mainly neoclassical economics. Maqasid-i-Shari’ah is not matching with the Tawhidi one.
Design/methodology/approach
It is based on the self-observations of the authors where they taught during their academic career.
Findings
This study found that the mainstream Islamic economics could not be able to solve the local and global issues because it is the replica of the conventional economics only there are some injunctions of Shari’ah.
Research limitations/implications
This study gives the guideline to the student of Islamic economics that how they will be able to understand the methodology of Islamic economics and finance.
Practical implications
It provides the guidance to the academicians and policymakers, especially those belonging to the Muslim countries.
Social implications
It also provides the glimpses to the social scientist about the solutions of the social and economic issues at the local and global levels.
Originality/value
It is an original effort.
Details
Keywords
The purpose of this paper is to predict e‐procurement adoption through integrating the constructs of the technology acceptance model and the theory of planned behaviour.
Abstract
Purpose
The purpose of this paper is to predict e‐procurement adoption through integrating the constructs of the technology acceptance model and the theory of planned behaviour.
Design/methodology/approach
A structural equation modelling is conducted through the analysis of 316 usable questionnaires.
Findings
The results show that the proposed model has good explanatory power and confirms its robustness, with a reasonably strong empirical support, in predicting users' intentions to use e‐procurement technology. Behavioural intention toward e‐procurement technology is mainly determined by user's attitude and additionally influenced by perceived usefulness and subjective norm.
Practical implications
The paper provides procurement system developers and managers with a useful adoption model that demonstrates the significance of perceived usefulness of e‐procurement system in influencing the adoption decision. This highlights the importance of maximizing the benefits of e‐procurement system for potential users to facilitate the adoption process.
Social implications
System developers and procurement managers should also consider the role of social influences, such as these from supply chain partners, in the adoption process and how such influences may facilitate or inhibit e‐procurement adoption process.
Originality/value
The paper is the first study that examines e‐procurement adoption in the United Arab Emirates. Also, the findings allow us to understand the importance of both technology‐related aspects and social influence in e‐procurement adoption.
Details
Keywords
This study argues that in order to address the problems associated with the modern market economy at their core, such as persistent poverty, growing inequality and environmental…
Abstract
Purpose
This study argues that in order to address the problems associated with the modern market economy at their core, such as persistent poverty, growing inequality and environmental degradation, it is imperative to re-assess the well-being and moral philosophy underpinning economic thinking. The author attempts to offer a preliminary way forward with reference to the Islamic intellectual tradition.
Design/methodology/approach
This study employs content analysis of classical and contemporary Islamic texts on human well-being and economic ethics to derive a conceptual well-being model. The paper is structured in four sections: section one provides an overview of relevant secondary literature on moral economic approaches; section two outlines the main well-being frameworks; section three discusses the concept of human well-being in Islam informed by the Islamic worldview of tawḥīd, the Islamic philosophy of saʿādah, and the higher objectives of Islamic Law (maqās.id al-Sharīʿah); and finally, section four discusses policy implications and next steps forward.
Findings
A conceptual model of human well-being from an Islamic perspective is developed by integrating philosophical insights of happiness (saʿādah) with an objective list of five essential goods: religion (Dīn), self (Nafs), intellect ('Aql), progeny (Nasl) and wealth (Māl) that correspond to spiritual, physical and psychological, intellectual, familial and social, and material well-being, respectively.
Research limitations/implications
Further research is needed to translate this conceptual model into a composite well-being index to inform policy and practice.
Practical implications
This model can be used to review the performance of the Islamic finance sector, not solely in terms of growth and profitability, but in terms of realising human necessities, needs and refinements. It can also provide the basis for the Organisation of Islamic Co-operation (OIC) countries to jointly develop a well-being index to guide national and regional co-operation. More generally, this study highlights the need for research in Islamic economics to be more firmly rooted within Islamic ontology and epistemology, while simultaneously engaging in productive dialogue with other moral schools of economic thought to offer practical solutions to contemporary challenges.
Originality/value
This study offers three aspects of originality. First, by outlining well-being frameworks, it highlights key differences between the utilitarian understanding of well-being underpinning modern economic theory and virtue-based understandings, such as the Aristotelian, Christian and Islamic approaches. Second, it provides a well-being model from an Islamic perspective by integrating the Islamic worldview of tawḥīd, the Islamic philosophy of saʿādah, and the higher objectives of Islamic Law (maqāṣid al-Sharīʿah). Third, it proposes an ethical framework for informing economic policy and practice.
Details
Keywords
Mohamed Gamal Aboelmaged and Shawky Mohamed El Subbaugh
This paper aims to examine the impact of demographic, technology, individual and organizational factors on perceived productivity of Egyptian teleworkers.
Abstract
Purpose
This paper aims to examine the impact of demographic, technology, individual and organizational factors on perceived productivity of Egyptian teleworkers.
Design/methodology/approach
Data from 199 usable questionnaires are collected and analyzed by means of factor analysis and stepwise linear regression analysis.
Findings
The results highlight the crucial role of individual and organizational factors in influencing the perceived productivity of Egyptian teleworkers. In addition to the emergence of job security as a key determinant of perceived teleworking productivity, the role of satisfaction, commitment, work flexibility and management support is also emphasized. Surprisingly, the impact of demographic, attitudes and technological factors are barely observable.
Practical implications
The paper has important implications for managers and practitioners to boost teleworking productivity. Managers must ensure teleworkers' job security, work flexibility, and satisfaction. Also, addressing the efficient use of IT combined with user training should be based on clear understanding of teleworkers' need, knowledge and skills.
Originality/value
The paper is one of the first studies that examine determinants of perceived teleworking productivity. Also, the paper highlights teleworking productivity in an Arab world context, which is barely examined in teleworking research.
Details
Keywords
With the increasing instances of malfeasance and frauds coming to light in the financial services industry, trust has become a key concern for customers. Fortunately, in the case…
Abstract
Purpose
With the increasing instances of malfeasance and frauds coming to light in the financial services industry, trust has become a key concern for customers. Fortunately, in the case of Islamic Finance, trust is a central tenet, and its importance can be seen through the emphasis of Amanah or trustworthiness that should be present in every financial transaction. However, it has been argued that the principle of trust has not been truly realized in Islamic Finance, or that there are still issues of distrust regarding anything which is obtrusively branded as “Islamic”. In this paper, the author will analyze the reasons for gaps between the expectations and reality of the finance industry today by looking at the main factors contributing to distrust among the different stakeholders and the perceived impact of the distrust on the industry and the general public. It then focuses on the past and ongoing efforts by academia to bridge these gaps between the different stake holder groups with the help of illustrative case studies as well as recommends future steps to be taken to ensure a stronger foundation of trust within the Islamic Finance community.
Details
Keywords
This paper aims to examine GCC companies' use of visual images to interplay modernity and globalism with tradition, Islam and local culture. The analysis aims to bring attention…
Abstract
Purpose
This paper aims to examine GCC companies' use of visual images to interplay modernity and globalism with tradition, Islam and local culture. The analysis aims to bring attention to the way that businesses in the GCC use visual images to engage with or influence debates in their societies concerning the tension between modernity, globalisation and traditional values in the Arab‐Islamic world.
Design/methodology/approach
The analysis is critical and discursive and based on a close reading of the visual images reported in the 2005 annual reports of companies listed on GCC stock markets.
Findings
The analysis suggests that GCC companies on many occasions used visual images to depict and represent the possibility of a successful profitable, modern and global business that is also sympathetic to tradition and operates within the framework of Islamic principles.
Originality/value
While visual images are increasingly used in companies' annual reports they have been largely ignored in accounting research. Furthermore, when this research manifests, it has been concerned with investigating Anglo‐American and Western contexts. This paper instead emphasises the significance of researching the use of visual images in a variety of contexts and locations. It critically and contextually explores the use of visual images in a largely unexplored, non‐Western and a significantly Islamic context.
Details
Keywords
Syed Nazim Ali and Bahnaz Ali AlQuradaghi
The purpose of this study is to examine the academic polemics, stakeholder perceptions and publishing prospects for Islamic economics and finance (IEF) research.
Abstract
Purpose
The purpose of this study is to examine the academic polemics, stakeholder perceptions and publishing prospects for Islamic economics and finance (IEF) research.
Design/methodology/approach
This study adopts both quantitative and qualitative methods with a view to understanding the aforementioned aspects of published IEF research. The main part of the study constitutes searching through selected databases to identify leading journals and publishing outlets for IEF research. To supplement and support the main part, the study also conducted a survey of IEF experts and interviewed major stakeholders with a view to understanding the current trends and future perspectives of IEF research. The study also attempts to bring to the fore less explored aspects of IEF research, which has the potential of shaping the future trends in both the academia and the industry.
Findings
Apart from challenges such as inadequate funding opportunities, differences in worldview, among others, the field is still in need of improvement in the quality of research despite the increasing interest in IEF research and the level of research output over the past three decades. The study also finds that IEF has yet to establish core IEF journals reporting the research findings, which creates a perception among IEF researchers that non-IEF journals have a greater academic standing than IEF journals.
Research limitations/implications
It must be highlighted that the study has been limited to specific well-known research databases; therefore, future studies may explore other leading databases such as Web of Science and examine the quality of IEF research published in journals indexed in such databases.
Practical implications
It is expected that mainstream journals in economics and finance will publish more of IEF research, which has been facilitated recently by the increasing trends of special issues of such journals dedicated to IEF research.
Originality/value
The study brings to the fore a less explored aspect of Islamic economics and finance, which has the potential of shaping future trends in both the academia and the industry.
Details
Keywords
Matt Elbeck and Evangellos‐Vagelis Dedoussis
This paper's aim is to guide online Islamic bank marketing strategy.
Abstract
Purpose
This paper's aim is to guide online Islamic bank marketing strategy.
Design/methodology/approach
A study in 1999 interviewed 120 innovators about their attitudes and preferences to a hypothetical online Islamic bank, and replicated in 2009 for existing online Islamic banks using a sample of 220 innovators.
Findings
The ten‐year replication interval reveals increased internet and online bank usage, higher household incomes and concerns about security (fraud, theft, and hacking). Criteria describing a bona fide online Islamic bank are inconsistent and do not strongly reflect Sharia, suggesting a vague marketspace position. Similarities between online Islamic bank innovator attitudes and preferences with online bank innovators allows online Islamic banks confidence in the use of best practices in online marketing strategy.
Practical implications
The 2009 study offers present‐day insights for online Islamic bank marketing strategy development, with 48 percent planning to open an online Islamic bank (51 percent have a retail branch Islamic bank account) citing time savings and 24‐hour access as primary advantages, with online security as the major impediment. For product mix, preferred investment products include real estate, construction and restaurants, whilst popular bank services include the ability to view and transfer across accounts, investment portfolio variety, and ease to open new accounts.
Originality/value
This study is one of the first to address marketing issues about the burgeoning online Islamic bank market.