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Article
Publication date: 1 March 2001

Douglas A. Hensler and David P. Torres

The CEO of a fulfillment company in Portland, Oregon, USA, has long been known for innovation and growth. He has reached the stage where he wishes to grow the firm significantly…

1808

Abstract

The CEO of a fulfillment company in Portland, Oregon, USA, has long been known for innovation and growth. He has reached the stage where he wishes to grow the firm significantly over the next five to ten years. Within the first four months of the current fiscal year, the company has already doubled its sales pace. Doubling the size is not the end goal, for the CEO wants to eventually take the firm to 10‐20 times the size of the most recent fiscal year completed. To set the stage, the CEO commissioned an initial set of discussions with his key management personnel to ascertain whether or not he has the personnel in place to grow the firm. Herein the report of that effort.

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Measuring Business Excellence, vol. 5 no. 1
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 September 2001

Doug Hensler

380

Abstract

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Measuring Business Excellence, vol. 5 no. 3
Type: Research Article
ISSN: 1368-3047

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Measuring Business Excellence, vol. 6 no. 2
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 March 2002

Doug Hensler

204

Abstract

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Measuring Business Excellence, vol. 6 no. 1
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 September 2002

Doug Hensler

388

Abstract

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Measuring Business Excellence, vol. 6 no. 3
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 December 2001

Rick Edgeman and Doug Hensler

46

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Measuring Business Excellence, vol. 5 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 June 2003

Doug Hensler and Rick Edgeman

234

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Measuring Business Excellence, vol. 7 no. 2
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 December 2001

Rick L. Edgeman

191

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Measuring Business Excellence, vol. 5 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 September 2000

Richard Whitfield

171

Abstract

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Measuring Business Excellence, vol. 4 no. 3
Type: Research Article
ISSN: 1368-3047

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