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Developing the organization for growth

Douglas A. Hensler (Doug Hensler is the W. Edwards Deming Professor of Management at the University of Colorado at Boulder and co‐editor of Measuring Business Excellence. He co‐founded the Multinational Alliance for the Advancement of Organizational Excellence (MAAOE) and co‐chaired MAAOE’s first international research conference held in Colorado in August 2000.)
David P. Torres (David Torres, Jr, is President and CEO of Fulfillment Corporation of America. He is considered one of the top innovators in the field of fulfillment and has been honored several times by the Mail Advertising Services Association (MASA) for leadership and business innovations.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 March 2001

1808

Abstract

The CEO of a fulfillment company in Portland, Oregon, USA, has long been known for innovation and growth. He has reached the stage where he wishes to grow the firm significantly over the next five to ten years. Within the first four months of the current fiscal year, the company has already doubled its sales pace. Doubling the size is not the end goal, for the CEO wants to eventually take the firm to 10‐20 times the size of the most recent fiscal year completed. To set the stage, the CEO commissioned an initial set of discussions with his key management personnel to ascertain whether or not he has the personnel in place to grow the firm. Herein the report of that effort.

Keywords

Citation

Hensler, D.A. and Torres, D.P. (2001), "Developing the organization for growth", Measuring Business Excellence, Vol. 5 No. 1, pp. 36-41. https://doi.org/10.1108/13683040110385818

Publisher

:

MCB UP Ltd

Copyright © 2001, MCB UP Limited

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