International Journal of Productivity and Performance Management: Volume 72 Issue 10

Hope, goal-commitment and -stress mediating between collaborative leadership, financial resources and performance

Choiwai Maggie Chak, Lara Carminati, Celeste P.M. Wilderom

Combining the goal-setting and job demands-resources (JD-R) theories, we examine how two project resources, collaborative project leadership and financial project resources…

Demand management approaches in services sector and influence on company performance

Renu L. Rajani, Githa S. Heggde, Rupesh Kumar, Deepak Bangwal

The purpose of this paper is to empirically examine the impact of supply chain risks (SCRs) and demand management strategies (DMSs) on the company performance in order to study…

Roadmap to enhance the insertion of social sustainability in logistics systems

Vitor William Batista Martins, Rosley Anholon, Osvaldo Luiz Gonçalves Quelhas, Walter Leal Filho

This article aimed to propose and validate a roadmap to enhance the insertion of social sustainability practices in logistics activities considering the scenario of companies…

Employer attractiveness, employee engagement and employee performance

Ha Minh Nguyen, Luan Vinh Nguyen

This study examines the effects of employer attractiveness (EA) on employee engagement (EE) and employee performance (EP).

COVID-19 impact in supply chain performance: a study on the construction industry

Tisha Meriam Cherian, C. Joe Arun

The strict lockdown during COVID-19 has suspended construction, procurement and logistics in construction industry and affected the entire Supply Chain Management (SCM). The…

Relationship between ecosystem innovation and performance measurement models

Deoclécio Junior Cardoso da Silva, Luis Felipe Dias Lopes, Luciana Santos Costa Vieira da Silva, Wesley Vieira da Silva, Clarissa Stefani Teixeira, Claudimar Veiga

This study examines the relationship between the innovation ecosystem and performance measurement models. Although the innovation ecosystem and measurement models are widely…

A competitiveness measurement system of Brazilian start-ups

Claudio Roberto Silva Júnior, Julio Cezar Mairesse Siluk, Alvaro Neuenfeldt Júnior, Matheus Francescatto, Cláudiade Michelin

The purpose of this paper is to propose a competitiveness measurement system for start-ups considering multiple critical success factors.

Enhancing the strategic alignment between environmental drivers of sustainability and the performance management system in Italian manufacturing firms

Ivo Hristov, Andrea Appolloni, Wenjuan Cheng, Michelina Venditti

The purpose of this paper is to provide managers with suitable strategic KPIs in decision-making processes, which aim to integrate the environmental dimension of sustainability at…

Measuring strategic fit using big data analytics in the automotive supply chain: a data source triangulation-based research

Anup Kumar, Santosh Kumar Shrivastav, Subhajit Bhattacharyya

This study proposes a methodology based on data source triangulation to measure the “strategic fit” for the automotive supply chain.

Key activity indicators: critical review and proposal of implementation criteria

Sebastiano Di Luozzo, Richard Keegan, Roberto Liolli, Massimiliano Maria Schiraldi

This paper discusses the concept, definition and usage of Key Activity Indicators (KAIs) and their integration within a Performance Measurement and Management system (PMM).

Estimating technical efficiency in the presence of farm heterogeneity: evidence from maize production in Ethiopia

Abebayehu Girma Geffersa

The purpose of this paper is to measure technical efficiency and examine its determinants while disentangling unobserved time-invariant heterogeneity from actual inefficiency…

Elucidating the role of digital technologies in bridling the ramifications of COVID-19 in restaurant services: moderation of pandemic susceptibility and severity

Abhijeet Biswas

The purpose of this study is to augment the perceived service quality (PSQ) dimensions as well as evaluate the effects of pandemic susceptibility and severity by appending crucial…

Managerial coaching and sales performance: the influence of salesforce approaches and organisational demands

Joana Coimbra, Teresa Proença

This study intends to understand if managerial coaching, a sustainable competitive strategy, has an impact on sales performance, through customer and results orientation of the…

Prioritising enabling factors of Internet of things (IoT) adoption in digital supply chain

Premaratne Samaranayake, Tritos Laosirihongthong, Dotun Adebanjo, Sakun Boon-itt

This paper explores the role of Internet of things (IoT) enabling factors in adopting digital supply chain.

The impact of academicians' cultural and social capital on their individual job performance

S. Koza Çiftçi, Engin Karadag

The aim of this study is to analyze whether or not the interaction between academicians' cultural and social capitals has effects on their individual work performance.

Quality of work life, fear of COVID-19, job satisfaction, and commitment: a moderated mediation model

Gaurav Deep Rai, Saurabh Verma

Principally, this study aims to test a conceptual framework of the moderating influence of fear of COVID-19 on the following hypothesized relationships (1) quality of work life…

An evaluation model for task complexity in production lines

Song Thanh Quynh Le, Van Nam Huynh

Task complexity is one of the significant factors that influences and is used for forecasting employee performance and determining labor cost. However, the complexity level of…

Interdependencies between financial and non-financial performances: a holistic and short-term analytical perspective

Sebastiano Cupertino, Gianluca Vitale, Paolo Taticchi

This paper aims to investigate possible interdependencies affecting short-term profitability between internal and process business aspects which can play a critical role in…