Tourism Review: Volume 79 Issue 8

Metaverse customer journeys in tourism: building viable virtual worlds

Lina Zhong, Zongqi Xu, Alastair M. Morrison, Yunpeng Li, Mengyao Zhu

This study aims to examine the use of the metaverse in tourism and hospitality to comprehend better how the technology might shape customer journey management, especially relative…

Social networks and travel intention: the impact of travel content to consumption, social comparison and envy

Xinhua Guan, Zhenxing Nie, Catheryn Khoo, Wentao Zhou, Yaoqi Li

This study aims to explore the connection between travel content consumption in social networks and social comparison, envy as well as travel intention. It analyzes whether…

Unconventional entrepreneurs: the non-economic motives of souvenir sellers

Duncan Light, Cristina Lupu, Remus Creţan, Anya Chapman

The purpose of this paper is to examine souvenir sellers as unconventional micro-entrepreneurs, focusing on non-economic motives for selling.

Organizational politics and employee job performance in the tourism and hospitality industry: workplace stress and counterproductive work behavior

Bassam Samir Al-Romeedy, Hazem Ahmed Khairy

This study aims to explore how job performance (EJP) is affected by employees’ perception of organizational politics (POP). It also investigates the mediating roles of workplace…

Does workplace incivility affect travel agency performance through innovation, organizational citizenship behaviors, and organizational commitment?

Bassam Samir Al-Romeedy, Shaymaa El-Sisi

The purpose of this study is to evaluate the impact of workplace incivility on innovation, organizational citizenship behaviors, organizational commitment and performance in…

The effects of the minimum wage on the corporate social responsibility of tourism enterprises in China

Tong Wen, Litang Wen, Yunxi Zeng, Ke Zhang

External institutional policy and its impact on corporate social responsibility (CSR) have been widely discussed by researchers, but its effect still remains controversial. This…