Clinical Governance: An International Journal: Volume 15 Issue 2
Table of contents - Special Issue: Selected papers from the first annual Canadian Quality Congress 2009
Guest Editors: Madhav Sinha
Applying continuous improvement in public reporting: What should government reports do for quality improvement?
David Birnbaum, Jude Van BurenThis paper aims to describe the history and growth of mandatory public reporting of healthcare‐associated infection rates and the philosophy and implementation of an…
Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey
Hatice Camgöz‐Akdağ, Mosad ZineldinThe aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul…
A quality management system application to investigate and troubleshoot process failures: A case study of BC cancer agency
Mirunali Balasundaram, Miranda Tsai, Amanda Clarke, Didi Leung, Sarah Munro, Susan Wagner, Michael Mayo, Richard Moore, Robert HoltThe purpose of this paper is to discuss a practical approach taken by utilizing the non‐conformance/event management and failure investigation (FI) system to formally troubleshoot…
Quality audit experience for excellence in healthcare
Yasmeen S. AlhatmiTo make an improvement on a larger scale and continuing along the path of quality auditing, this paper aims to identify the steps taken towards excellence for patient care in…
Quality assessment using concordance and discordance rates in medical findings
Jay Kalra, Lyndon Entwistle, Sudhir Suryavanshi, Rajeev ChadhaThe purpose of this study was to determine the rate of concordance and discordance between clinical diagnosis and post‐mortem findings in patients admitted to the hospitals of the…
Utilization of hospital resources: a survey‐based study of Saudi hospitals in Riyadh City
Badran Al‐Omar, Saad Al‐GhanimThis paper seeks to show that there is inappropriate utilization of resources in hospitals in all three health care sectors (whether Ministry of Health, military or private). Such…