Journal of Health Organization and Management: Volume 38 Issue 9

From hospital-centered care to home-centered care of older people: propositions for research and development

Bonnie Poksinska, Malin Wiger

Providing high-quality and cost-efficient care of older people is an important development priority for many health and social care systems in the world. This paper suggests a…

Co-development of client involvement in health and social care services: examining modes of interaction

Anna-Leena Kurki, Elina Weiste, Hanna Toiviainen, Sari Käpykangas, Hilkka Ylisassi

The involvement of clients in service encounters and service development has become a central principle for contemporary health and social care organizations. However, in…

Trust in embedding co-design for innovation and change: considering the role of senior leaders and managers

Tina Bedenik, Claudine Kearney, Éidín Ní Shé

In this viewpoint article, the authors recognize the increased focus in health systems on co-design for innovation and change. This article explores the role of leaders and…

Hospital doctor turnover and retention: a systematic review and new research pathway

Siva Shaangari Seathu Raman, Anthony McDonnell, Matthias Beck

Society is critically dependent on an adequate supply of hospital doctors to ensure optimal health care. Voluntary turnover amongst hospital doctors is, however, an increasing…

Contingency and paradoxes in management practices—development plan as a case

Erlend Vik, Lisa Hansson

As part of a national plan to govern professional and organizational development in Norwegian specialist healthcare, the country’s hospital clinics are tasked with constructing…

Managing under austerity: a qualitative study of management–union relations during attempts to cut labour costs in three South African public hospitals

Thanduxolo Elford Fana, Jane Goudge

In this paper, the authors examine the strategies used to reduce labour costs in three public hospitals in South Africa, which were effective and why. In the democratic era, after…

Vertical policy coordination of COVID-19 testing in Sweden: an analysis of policy-specific demands and institutional barriers

Anna Hallberg, Ulrika Winblad, Mio Fredriksson

The build-up of large-scale COVID-19 testing required an unprecedented effort of coordination within decentralized healthcare systems around the world. The aim of the study was to…

Reconsidering performance management to support innovative changes in health care services

Anell Anders

A large number of studies indicate that coercive forms of organizational control and performance management in health care services often backfire and initiate dysfunctional…

Program coordinators’ perspectives on implementing a transition program for newly graduated nurses: a qualitative interview study

Annika Eklund, Maria Skyvell Nilsson

While transition programs are widely used to facilitate newly graduated nurses transition to healthcare settings, knowledge about preconditions for implementing such programs in…

Keep-or-drop multidimensional control systems in professional organisations: evidence on the use of the balanced scorecard in healthcare

Anna Prenestini, Stefano Calciolari, Arianna Rota

During the 1990s, Italian healthcare organisations (HOs) underwent a process of corporatisation, and the most innovative HOs introduced the balanced scorecard (BSC) to address the…

Medical secretaries’ fears and opportunities in an increasingly digitalised workplace environment

Maria Qvarfordt, Stefan Lagrosen, Lina Nilsson

The purpose of this mixed-methods study was to explore how medical secretaries experience digital transformation in a Swedish healthcare organisation, with a focus on workplace…

How do oilcloth sessions work? A realist evaluation approach to exploring ripple effects in an implementation strategy

Jeanette Wassar Kirk, Nina Thorny Stefansdottir, Ove Andersen, Mette Bendtz Lindstroem, Byron Powell, Per Nilsen, Tine Tjørnhøj-Thomsen, Marie Broholm-Jørgensen

To explore the mechanisms of the implementation strategy, “oilcloth sessions” and understand and explain the ripple effects of oilcloth sessions as a strategy to implement a new…

The ties that bind: innovation configurations in low- and middle-income healthcare delivery settings

Wiljeana Jackson Glover, Sabrina JeanPierre Jacques, Rebecca Rosemé Obounou, Ernest Barthélemy, Wilnick Richard

This study examines innovation configurations (i.e. sets of product/service, social and business model innovations) and configuration linkages (i.e. factors that help to combine…

A roadmap towards implementing health technology assessment in Oman

Ibrahim Al Rashdi, Sara Al Balushi, Alia Al Shuaili, Said Al Rashdi, Nadiya Ibrahim Al Bulushi, Asiya Ibrahim Al Kindi, Qasem Al Salmi, Hilal Al Sabti, Nada Korra, Sherif Abaza, Ahmad Nader Fasseeh, Zoltán Kaló

Health technologies are advancing rapidly and becoming more expensive, posing a challenge for financing healthcare systems. Health technology assessment (HTA) improves the…

Putting a decommissioning programme into action: an interview study with politicians and public servants in a local healthcare organisation

Inga-Britt Gustafsson, Lars Wallin, Ulrika Winblad, Mio Fredriksson

A local healthcare organisation providing healthcare to 288,000 residents in Sweden struggled with a longstanding budget deficit. Several attempts to overcome the demanding…

Improving the learning capacity of regional health systems for their transformation towards health and well-being systems: a qualitative study of ten Dutch regions

Natascha van Vooren, Esther de Weger, Josefien de Bruin, Caroline Baan

There is growing recognition that transformation of healthcare systems towards health and well-being systems requires a continuous learning process. This explorative study aims to…

Medical consultants’ experience of collective leadership in complexity: a qualitative interview study

Áine Carroll, Jane McKenzie, Claire Collins

The aim of this study was to explore and understand the leadership experiences of medical consultants prior to a major hospital move. Health and care is becoming increasingly…

“You should have addressed it directly”: the ideals and ideologies of managing interaction problems in healthcare work

Elina Weiste, Melisa Stevanovic, Inka Koskela, Maria Paavolainen, Eveliina Korkiakangas, Tiina Koivisto, Vilja Levonius, Jaana Laitinen

An “open communication culture” in the workplace is considered a key contributor to high-quality interaction and providing means to address problems at work. We study how the…

Implementation of a magnet hospital model: attracting and retaining healthcare staff in a Swedish hospital

Peter Nilsson, Maria Gustavsson

Staff shortages in the healthcare sector increase the competition for qualified staff. A magnet hospital is intended to attract, and retain healthcare professionals. This article…

COVID-19 research response to immediate demands: setting priorities with key stakeholders to enable health services research in NSW, Australia

Nicole M. Rankin, Don Nutbeam, Jean-Frederic Levesque, Henry Ko, Garry Jennings, Adam Walczak, Christine Jorm

COVID-19 has caused unprecedented disruption to health systems. There is much to be gained by capturing what was learned from changes and adaptations made by health services and…

A social cognitive theory of customer value co-creation behavior: evidence from healthcare

Md Moynul Hasan, Yu Chang, Weng Marc Lim, Abul Kalam, Amjad Shamim

Customer value co-creation behavior is promising but undertheorized. To bridge this gap, this study examines the viability of a social cognitive theory positing that customers'…

The collaborative and professional boundary challenges from a bottom-up perspective: an insider action research study on a hospital ward

Mia Björk, Annika Eklund, Maria Skyvell Nilsson, Viola Nyman

The aim of this study was to identify and describe the collaborative and professional boundary challenges at a hospital ward from a bottom-up perspective.