Journal of Health Organization and Management: Volume 38 Issue 8

Obliged to follow your command: examining how and when servant leadership affects service performance

Hamna Asghar, Muhammad Mumtaz Khan, Syed Saad Ahmed

This study is undertaken to explain how servant leadership affects employees’ service performance through their felt obligation toward their leaders. Furthermore, the study…

Intensive care unit nursing workload estimation in smart hospitals

René Nolio Santa Cruz, Hugo Vaz Sampaio, Carlos Becker Westphall, Maximiliano Dutra de Camargo, Daniela Couto Carvalho Barra

The objectives of the proposed model are: aiding nursing staff in documentation tasks, which can be onerous and stressful; and helping management by offering an estimate of the…

An innovative model of access and triage to reduce waiting in an outpatient epilepsy clinic: a process evaluation

Annie K. Lewis, Nicholas F. Taylor, Patrick W. Carney, Katherine E. Harding

Interventions that improve timely access to outpatient health services are essential in managing demand. This process evaluation aimed to describe the implementation, mechanism of…

Empirical nexus of corporate social responsibility, service quality, corporate reputation and brand preference: evidence from Iranian healthcare industry

Davood Ghorbanzadeh, Teddy Chandra, Samariddin Elmirzaev, Ahmad Qasim Mohammad AlHamad, K.D.V. Prasad, Yang Deng

Researchers have widely explored and associated corporate social responsibility with firm success. Measuring the relationship between corporate social responsibility (CSR)…

Unlocking retention: a prescriptive framework for retaining trained staff in critical care units

Jagroop Singh, Sahar Gaffar Elhag Ahmed Mohamed, Vinaytosh Mishra, Sudhir Rana

Nurse turnover in critical care units (CCU) significantly affects patient outcomes and health systems worldwide. To safeguard patient care quality, hospitals must address the…

Identifying and modeling barriers to design thinking implementation in healthcare sector: an ISM-MICMAC approach

Jyoti Jinagal Karloopia, Rajat Agrawal

This study aims to identify critical barriers to design thinking (DT) implementation in healthcare and to determine hierarchical relationships among the barriers.

Reimagining healthcare supply chains: a systematic review on digital transformation with specific focus on efficiency, transparency and responsiveness

B. Avinash, George Joseph

The purpose of this study is to comprehensively explore the impact of digitalization on healthcare supply chains (HcSCs). It seeks to understand how digital technologies enhance…

Why and how the interpersonal stressors influence nurses' intention to stay and job satisfaction: the JD-R model perspective

Feng Hsia Kao, Chen-Ching Kao

Interpersonal stressors are a major source of stress for East Asian workers. It is still a major management issue in hospital management. This study focuses on clarifying the…

Competing institutional logics in healthcare organizations: theorising digitalism

Lars Erik Kjekshus, Bendik Bygstad

The digitalisation of healthcare services has proven to be difficult, with numerous negative effects. We argue that the reason for the problem is not poor project management, but…