Business Process Management Journal: Volume 29 Issue 4

Success of digital marketing model for software development industry: validation of survey based results with case study analysis

Nidhi Gupta, Sultan Singh

The paper aims to clarify the validity of the digital marketing model for software IT professionals. It proposes a model of buying behavior practices followed in digital era and…

Enhancing supply chain resilience with supply chain governance and finance: the enabling role of digital technology adoption

Qiang Lu, Xinyi Wang, Yu Wang

This study aims to explore the impact of supply chain governance (SCG) on supply chain resilience (SCR) in China, as well as the mediating role of supply chain finance (SCF) and…

Identification and assessment of risks related to digitalization in Indian construction: a quantitative approach

Avirag Bajpai, Subhas Chandra Misra, Dong-Young Kim

The purpose of this research article is to investigate the critical risk factors associated with the digitalization impact on the Indian construction industry, as these firm plans…

Supply chain agility and firm performance: testing serial mediations in pharmaceutical industry

Rehan Ahmad, Khurram Shahzad, Muhammad Ishtiaq Ishaq, Junaid Aftab

The supply chain agility (SCA) is becoming a source of competitive differentiation but debate on its antecedents which can result in optimal firm performance is still…

Market development strategy and process performance of knowledge-intensive SMEs in the epidemic era: a process-oriented perspective

Siying Wang, Haiqing Hu, Zhiguang Zhang

This study analyzes in-depth how knowledge-intensive small and medium-sized enterprises (SMEs) can achieve higher new product development (NPD) process performance in the epidemic…

Corporate digitalization, managerial power distance and corporate sustainability performance: evidence from China

Chengwei Zhang, Sultan Sikandar Mirza, Tanveer Ahsan, Sardar Muhammad Usman

This study aims to investigate the impact of managerial power distance on the corporate sustainability performance of Chinese firms and to explore the regulatory role of corporate…

Knowledge management processes toward organizational performance – a knowledge-based view perspective: an analogy of emerging and developing economies

Umar Farooq Sahibzada, Ayesha Mumtaz

Constructed upon knowledge-based view theory, this study investigates the influence of internal marketing (IM) on knowledge management (KM) processes in higher educational…

Exploring the role of potential knowledge sources for the fuzzy-front end of the new product development (NPD) – bridging the knowledge gaps

Naheed Bashir

Drawing on open innovation and knowledge-based view, this study was initiated by investigating the fact that despite the growing literature on external knowledge being important…

A holistic analysis of maritime logistics process in fuzzy environment in terms of business process management

Ercan Akan

The aim of this study is to provide a holistic analysis of all possible maritime business logistics processes related to import and export shipments in a fuzzy environment through…

Exploring the impact of supply chain quality management on market performance: the mediating roles of supply chain integration and operational performance

Ayman Bahjat Abdallah, Salah Alhyari, Nour A. Alfar

This study examines the impact of supply chain quality management (SCQM) on supply chain integration (SCI), operational performance (OP) and market performance (MP). The mediating…

“Perfectionism is a debacle” how a perfectionist leader hinders in business processes? A multiple mediated model

Muhammad Faisal Malik

The current study highlights the dark side of a perfectionist leader hindering in business processes and also investigates its impact on procrastination through workplace…

Big data analytics-enabled dynamic capabilities and firm performance: examining the roles of marketing ambidexterity and environmental dynamism

Munazza Saeed, Zafer Adiguzel, Imran Shafique, Masood Nawaz Kalyar, Denisa Bogdana Abrudan

Drawing from dynamic capability (DC) theory, this study aims to investigate how big data analytics (BDA)-enabled dynamic capabilities (DCs) prompt firm performance. This study…

Artificial intelligence to counteract “KPI overload” in business process monitoring: the case of anti-corruption in public organizations

Simone Caruso, Manfredi Bruccoleri, Astrid Pietrosi, Antonio Scaccianoce

The nature and amount of data that public organizations have to monitor to counteract corruption lead to a phenomenon called “KPI overload”, consisting of the business analyst…

Does leadership and management support facilitate green knowledge acquisition and green innovation: a moderated mediation approach

Hisham Idrees, Jin Xu, Ny Avotra Andrianarivo Andriandafiarisoa Ralison, Maysa Kadyrova

Given the critical role of green innovation (GI) in the manufacturing sector, this study builds a moderated mediation model to evaluate the influence of leadership and management…