Table of contents
Rewarding service success
Steve Macaulay, Sarah CookExplores the role of reward and recognition schemes in motivating groups and individuals to keep their energies focused on the customer. Examines the practical steps necessary to…
A real time performance measurement technique for dispersed manufacturing
Henry C.W. Lau, Peter K.H. Lau, Felix T.S. Chan, Ralph W.L. IpWhether or not a company is able to compete in the local and global arena depends significantly on how effectively the company can build up the partnership synergy with their…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/00197850010379794. When citing the…
Benchmarking excellence
Kai Kristensen, Hans Jørn Juhl, Jacob EskildsenA measurement system for business excellence is introduced. In what follows the development of this index is described and the first results obtained in Denmark in 1998, 1999 and…
Integrity capacity as a strategic asset in achieving organizational excellence
Joseph A. Petrick, John F. QuinnThe authors propose that international organizational leaders can and should be held accountable for enhancing the intangible strategic asset of integrity capacity in order to…
Six sigma seen as a methodology for total quality management
Bengt Klefsjö, Håkan Wiklund, Rick L. EdgemanSix sigma programs are raging through corporations worldwide, with some corporations citing savings in the $US billions resulting from six sigma implementation. Six sigma has both…
Developing the organization for growth
Douglas A. Hensler, David P. TorresThe CEO of a fulfillment company in Portland, Oregon, USA, has long been known for innovation and growth. He has reached the stage where he wishes to grow the firm significantly…
ISSN:
1368-3047e-ISSN:
1758-8057ISSN-L:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma