Journal of Knowledge Management: Volume 19 Issue 4

Exploring collaboration technology use: how users’ perceptions twist and amend reality

Alina Dulipovici, Dragos Vieru

This study aims to examine how a collaboration technology is used by three organizational groups. The main focus is on the interplay between the users’ perceptions (of the…

Methodologies for developing knowledge management systems: an evaluation framework

Razieh Dehghani, Raman Ramsin

– This paper aims to provide a criteria-based evaluation framework for assessing knowledge management system (KMS) development methodologies.

Development and validation of knowledge management performance measurement constructs for small and medium enterprises

Cheng Sheng Lee, Kuan Yew Wong

This paper aims to address the lack of previous studies and to propose a reliable and valid knowledge management performance measurement (KMPM) model for small and medium…

The micro-processes during repatriate knowledge transfer: the repatriates’ perspective

Anne Burmeister, Jürgen Deller, Joyce Osland, Betina Szkudlarek, Gary Oddou, Roger Blakeney

The purpose of this paper is to add a process perspective to the literature on repatriate knowledge transfer (RKT) and to understand how the knowledge transfer process unfolds in…

Power matters: the importance of Foucault’s power/knowledge as a conceptual lens in KM research and practice

Helena Heizmann, Michael R. Olsson

The purpose of this paper is to engage knowledge management (KM) researchers and practitioners with Foucault’s power/knowledge lens as a way of thinking about and recognising the…

The ShaRInK framework: a holistic perspective on key categories of influences shaping individual perceptions of knowledge sharing

Alexander Schauer, Ana Cristina Vasconcelos, Barbara Sen

This paper aims to present a holistic framework, termed ShaRInK (Sharer, Relations, Institution, Knowledge), that depicts key categories of influences that shape individual…

Knowledge sharing in open source software communities: motivations and management

Zilia Iskoujina, Joanne Roberts

This paper aims to add to the understanding of knowledge sharing in online communities through an investigation of the relationship between individual participant’s motivations…

Linkage between knowledge management and manufacturing performance: a structural equation modeling approach

Li Pin Tan, Kuan Yew Wong

The purpose of this study is to examine the effect of knowledge management (KM) on manufacturing performance and the relationships among three KM measures, namely, knowledge…

Competencies for knowledge management: development and validation of a scale

Andrea Conchado, José Miguel Carot, María Carmen Bas

– The purpose of the current paper is to develop and validate a scale for measuring and managing the acquisition of competences provided by higher education studies.

CRM software success: a proposed performance measurement scale

Wander Trindade Venturini, Óscar González Benito

This article aims to seek to provide a performance measurement scale for customer relationship management (CRM) software. The CRM concept is wide, yet prior literature offers only…