International Journal of Quality Science: Volume 3 Issue 2

Baldrige Award announcement and shareholder wealth

Ranga V. Ramasesh

The value of winning the Baldrige Quality Award to the shareholders of the firm has been the subject of a debate motivated by bipolar perceptions and an opposing set of viewpoints…

Implementing TQM: a contingency approach to intervention and change

Eugene H. Melan

Traditional approaches to the implementation of TQM in an organization do not address the social aspects of intervention and change. This paper describes two action research cases…

Practice and implementation of self‐assessment

K.J. Zink, A. Schmidt

Self‐assessment based on TQM criteria frameworks has become a widespread management tool. Apart from the Malcolm Baldrige National Quality Award in the USA, the European Model for…

System building and implementations of TQM in Greater China: an overview

Chyau Tuan, Linda Fung‐Yee Ng

This paper examines the recent quality movement in Greater China and the development of total quality management (TQM) since the 1980s in the following three aspects. First, China…

QUALITY CORNER: From opportunity identification to implementation: a model for action planning in organizations

George T. Byrne

Although specific opportunities for improvement in organizations are easily identified through a variety of assessment techniques, the successful development and execution of…

QUALITY NOTES: Simultaneous monitoring of univariate and multivariate SPC information using boxplots

Orlando O. Atienza, Loon Ching Tang, Beng Wah Ang

We propose a simple control‐charting scheme for simultaneously displaying univariate and multivariate process information. The proposed chart can be used as a diagnostic tool for…