International Journal of Quality Science: Volume 1 Issue 1
Table of contents
Changing responsibilities for financial management in an era of TQM
Frank M. Gryna, Joel R. JankowskiExamines six issues to decide whether total quality management (TQM) concepts can improve the effectiveness of company‐wide financial activities, i.e. the finance function. These…
The dynamics of continuous improvement
John L. Michela, Hamid Noori, Shailendra JhaExamines the literature to identify the essential components of kaizen or continuous improvement programmes. Relying on published sources on the North American experience with…
Mission statements in service and industrial corporations
Terri A. Scandura, Howard Gitlow, Siew Choi Yau, Jill Greengarten‐JacksonEmpirically examines mission statements in Fortune 50 service and Fortune 50 industrial corporations. Content analysis revealed underlying issues and structures of mission…
Something old, something new: a process view of the Baldrige criteria
James R. EvansThe Malcolm Baldrige National Quality Award Criteria provide key competitive requirements of any business. However, many individuals perceive the criteria as being too complex or…