Benchmarking for Quality Management & Technology: Volume 1 Issue 3
Subject:
Table of contents
Developing Innovation Benchmarks: An Empirical Study
Tor Guimaraes, Kathryn LangleyBenchmarking against industry averages or high performance organizationscan be useful for most companies to improve products and processes,including strategic planning…
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D2D: A Quality Winner’s Approach to Benchmarking
Rob Hutton, Mohamed ZairiDesign to Distribution Ltd (D2D) is a wholly owned subsidiary of the ICLgroup. It gained this status in 1993, having previously been ICLManufacturing Division. Since 1991 it has…
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Measuring the Quality of Services: The Use of Internal Climate
Huei Lee, Jack L. HowardAttempts to illustrate how an internal climate survey can be used as ameasurement tool to assess the level of quality in the service sector.Internal climate should ideally be…
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Integrating Total Quality Management in the Adoption of New Technologies
Christian N. Madu, Chu‐Hua Kuei, John Aheto, Dena WinokurDiscusses how appropriate technologies can be selected in order to facethe quality challenge. Identifies the multitude of factors thatinfluence such selection and uses the…
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