Integrating Total Quality Management in the Adoption of New Technologies

Abstract

Discusses how appropriate technologies can be selected in order to face the quality challenge. Identifies the multitude of factors that influence such selection and uses the analytic hierarchy process (AHP) and quality function deployment (QFD) to analyse the technology‐selection problem. Presents and considers a new philosophy of quality – strategic total quality management – in this selection process.

Citation

Madu, C.N., Kuei, C., Aheto, J. and Winokur, D. (1994), "Integrating Total Quality Management in the Adoption of New Technologies", Benchmarking for Quality Management & Technology, Vol. 1 No. 3, pp. 52-66. https://doi.org/10.1108/14635779410073300