Training for Quality: Volume 5 Issue 1

Making mentoring work

Alison Tabbron, Steve Macaulay, Sarah Cook

Suggests that formal mentoring schemes are on the increase in response to the rapid pace of change and the need for people to network in lean delayered organizations. Defines…

Working and learning with electronic performance support systems: an effectiveness study

Theo J. Bastiaens, Wim J. Nijhof, Jan N. Streumer, Harmen J. Abma

In the last ten years the computer‐based training (CBT) market has grown tremendously and the quality of the programmes has improved. Sound and vision have been added and…

The truth about teams

Kenneth J. Mussnug, Aaron W. Hughey

Many companies have adopted self‐directed work teams as a way to empower their employees and thus enhance both productivity and quality. Many of these same companies, however…

How to increase teamwork in organizations

Betty Conti, Brian H. Kleiner

Gives a basic understanding of what could be done to increase teamwork to benefit an organization. In researching the significance of teamwork and the problems teams confront in…

E.QUALITY @ BT…

Roderick H. Macmillan

Explains that an online ISO 9001 based management system has been developed using the Worldwide Web, a hypermedia system and part of the Internet. Subject matter is presented as…

A model for managing the transition from ISO 9000 to TQM

Sarah Teresa Meegan

Estimates suggest that 100,000 companies are currently registered to ISO 9000 ‐ a phenomenal figure. Yet so comparatively few have made the further quality transition to TQM. In…

Cultural change: crucial for the implementation of TQM

Werner Vermeulen

Claims that management’s failure to recognize the importance of attitudes and to foster a change is one of the primary reasons for the failure of the quality transformation…