Cultural change: crucial for the implementation of TQM

Abstract

Claims that management’s failure to recognize the importance of attitudes and to foster a change is one of the primary reasons for the failure of the quality transformation process. States that successful TQM implementation is dependent on the existence of a total quality culture among all personnel. Reports research which indicates that, although some positive elements do exist, for example, a common accepted vision, accepted responsibilities, customer‐focus and group cohesiveness, much still needs to be done to pave the way for a total quality culture.

Citation

Vermeulen, W. (1997), "Cultural change: crucial for the implementation of TQM", Training for Quality, Vol. 5 No. 1, pp. 40-45. https://doi.org/10.1108/09684879710156522