Human Resource Management International Digest: Volume 18 Issue 2

Making the most of a workforce on the move

Considers the training and development challenges surrounding people who have elected to seek work in a country other than their own.

The 100 days that transformed HSBC Argentina: … and helped to embed culture change for the future

Aims to inspire and support leaders wanting to change the culture of large and complex organizations by describing how and why HSBC in Argentina went through 100 days of intense…

In search of excellence: spiritual training program and junior managers' counterproductive work behavior in China: Guangxi State Farm Group grows moral managers of the future – course seeks to combat “counterproductive” work behavior

Describes an organizational spiritual‐development program run for junior managers at the giant Guangxi State Farm Agriculture Group (SFAG).

Five pledges put Bristol University on the path to positivity: … and an international prize for performance management

Details the origins and content of the University of Bristol's award‐winning positive working environment (PWE) agenda.

Qatar Steel forges ahead with quality circles: Manufacturer builds on 30 years of continuous improvement

Examines the origins and development of quality circles over 30 years in the production division of Qatar Steel Company.

Today's production workers are the craftsmen of tomorrow at Toyota: Training creates skilled maintenance technicians for lean manufacturing

Describes the three‐year Production to Maintenance training scheme at Toyota UK, which is training experienced production‐line workers with no technical qualifications to become…

Theater techniques put Translink on route to better customer service: Role‐plays change the mindsets of bus employees

Describes how Translink Metro, which runs the buses in Belfast, improved customer service through an award‐winning training scheme where actors posed as passengers.

Hilti (GB) Ltd builds product knowledge with passion and without pain: Training award for induction reforms

Describes reform of the induction training at tool and equipment manufacturer Hilti (GB) Ltd.

Program schools engineering graduates in the Buro Happold way: Organizational culture preserved during rapid growth

Describes an award‐winning graduate‐training program that helped a fast‐growing engineering consultancy to expand its national and international operations while retaining the…

Chess makes a winning move with employee training: Program helps company to manage the challenges of growth

Describes how investing almost £500,000 in training its 100 employees helped Chess Telecom to prepare for growth.

New ethos transforms attitudes and approaches at RS Components: Key role of coaching in customer services

Describes major strategic changes – supported by training and empowerment – in the customer‐services department of RS Components.

Why change programs fail

Focuses on the reasons why the majority of improvement programs stall and fail.

The corporate carrot (non-financial incentives)

Jungle survival (organisational culture)

The marvel of Plant 4: Bandag’s journey of self-direction

Diversity in Coaching: Working with Gender, Culture, Race and Age

Hidden Health Hazards in Women’s Work

Supercharge the staff survey

The leadership detox diet

How companies reduce the downside of downsizing

Use the stairs; quit the pies (employee health and wellbeing)

Keeping top performers on the front line

Making time off predictable and required (need for managers to take time off and be refreshed)

Interview with Suzanne Hitchen

Up in the Air: How Airlines Can Improve Performance by Engaging their Employees

How Managers Have Learnt to Lead

Canaries in the mine shaft: women signalling a new career model

What about me? (recruitment and diversity)

Don’t be frightened, you’ll only fail (organizational culture of fear of failing)

Employers cannot discriminate to remedy possible discrimination: firefighter examination generates plenty of heat