Management Development Review: Volume 9 Issue 2

The ICE in organizations

Frank Lord

Explains the increased company embedment (ICE) model for unfreezing an organization and creating a climate in which learning flourishes. By taking a holistic approach, an…

European cases of self‐managed learning

Stephen King

Describes IKEA’s self‐managed learning programme. The company has a decentralized approach and its trading arm operates at national levels. Their self‐managed learning programme…

Using the outdoors for team‐building

Janet Kelly

Describes outdoor team‐building programmes provided by the company Team Dynamic. Satisfied clients include Europ Assistance, International Factors (a Lloyds Bank subsidiary)…

Employee impact on service delivery

Christine Sanes

Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success…

Open learning flies at CAA

Mark Thomas

Describes the open learning management training programme offered by the UK Civil Aviation Authority. This leads to the Certificate in Management Studies, and enables staff at all…

Which training methods are effective?

Charles W. Read, Brian H. Kleiner

Describes the importance of training and summarizes learning theory. Details the top ten learning methods: videotapes, lectures, one‐on‐one instruction, role plays…

The power of dialogue

John Varney

Dialogue is emerging as a means of communicating at a subtle level, which points the way management may need to develop in order to deal with an increasingly complex and…

Behavioural analysis in Westland subsidiary

Stephen King

Describes an innovative behavioural assessment technique devised by Exeter‐based Quality Values Publications. The methodology recognizes nine critical motivating factors which…

Appropriate techniques in decision making: Part I

Erwin Rausch

Suggests that for improving the quality of management/leadership in an organization, there is nothing more powerful than the appropriateness of participation in decision making…