International Journal of Physical Distribution & Logistics Management: Volume 22 Issue 3

Economic Growth in South Korea

Laurence Barton

South Korea is set to become the “next giant of Asia”.A strong industrial base, driven workforce and widespread governmentsubsidies have allowed major chaebols (conglomerates) to…

The Quality Service Mission Statement: Developing a Superior International Customer Service Programme

Richard Lancioni

Motivating workers is an important element in developing a qualityculture in a business firm. This can only be achieved through amacro‐quality mission statement developed by…

Creating an Effective Logistics Systems Solution: The Role of People

John L. Gattorna

Logistics managers can no longer treat their areas ofresponsibility as discrete functions. They need to perform anintegrating role within their own area and within the overall…

Materials Management in Capital‐intensive Industries

Martin Mitchelson

In capital‐intensive industries, the management of the primerevenue‐earning capital assets is of critical importance. While much hasbeen done to improve some key functions, such…

The Shortage of Truck Drivers in Japan

Yukio Ozawa, Yutaka Karasawa, Eiichi Moriya

Japan suffers from a serious labour shortage, particularly in thecarrier industry. Analyses the deviation between the demand and supplyof truck drivers through a forecasting model…

Setting Standards for Quality Service in Logistics

Richard Lancioni, John L. Gattorna

Superior customer service is necessary to maintain a competitiveedge in international logistics. In order to develop a comprehensivecustomer service programme, a company must…

Reshaping a Logistics Group for the Future

Gary Edstein

Explains how DHL International is reshaping a highly successfultransport company of today into a service provider of logisticssolutions for tomorrow. Explores the significance of…

Integrated Logistics Management, Total Cost Analysis and Optimization Modelling

Jeremy F. Shapiro

States that total logistics costs in many companies can be reducedby as much as 10 per cent as a result of integrated planning, which canhave an enormous impact on a company′s…