Health Manpower Management: Volume 20 Issue 1

What Should Professional Personnel Qualifications Certify?

Nickie Fonda

Current and foreseeable challenges facing the UK′s National HealthService are calling for new personnel management roles andresponsibilities for both line managers and human…

Management Development: The MESOL Experience

Neil Wellman

Explores and attempts to reconcile some of the differences betweentraditional professional and academic management qualifications andthose based on the NVQ competence model. Based…

Positioning the Human Resource Business Using Service Level Agreements

Peter Tonks, Hugh Flanagan

Explores the introduction and development of Service Level Agreements(SLAs) in relation to Human Resource Departments. Considers approachesto SLAs and highlights four dimensions…

Medical Management: Reflecting on Some Ripples in the Pond

Annabelle Mark

Using current research into the management training of doctors in theUK, looks at some of the personal rather than just the organizationalissues which arise from the development…

Expectations of General Practice: Gateways and Bridges

Jean Harrison, Paul Burns

Looks at the role of the GP in today′s Service and examines some of theorganizational and motivational problems which have to be overcomebefore general practice can be confident…

Seamless Service

Nigel Grinstead, R. Timoney

Describes the process used by the Mater Infirmorum Hospital in Belfastin 1992 to achieve high quality care (seamless service), motivate staffto deliver and measure performance…

Managing People: The Breakfast Menu

David Thompson, James Harrison, Hugh Flanagan

Discusses an exploratory study of the impact of NHS reforms on themanagement of staff. Argues that “management” has moved from a view thatstaff should be provided with a secure…

Characteristics of Successful Health Care Organizations: The HR Dimension

Graham Martin

Considerable attention is being given in the UK to the issue ofidentifying “what is it” that makes for success in health careorganizations. The HAY Group has developed a worldwide…