Table of contents

Linking The Results

Melanie Williams

Asserts that to help convince everyone in the company that quality improvement is worthwhile, a way of linking the improvements with business results is required. Discusses the…

87

Accounting For Quality

Andrew Jeeves

Examines the theory and practice of “cost of quality” and whether it warrants a place in management accounting. Discusses the assertion, supported by research, that the indirect…

386

Conditional Success

Geoff Thomas

Suggests the use of a pre‐conditioning phase to allow the concept of quality to be accepted and understood by everyone, in an effort to prevent the failure of even more TQM…

269

Measure for Measure

Graeme Crombie

With the large number of publicized TQM failures being announced, many people are now predicting its downfall. Suggests that organizations should decide why and what they wish to…

136

Accounting For Costs

Michael Hewins

Asserts the best way of drawing everyone′s attention to the subject of quality is to focus on costs. To do this effectively, the accounting process needs to be included in the…

1557

A Powerful Weapon

Greg Boone

Asserts that unless everyone in the company is trained in TQM principles, the over‐zealous implementors of the programme could cause its downfall if they allow their claim to…

94

Active Management

Robin Bellis‐Jones

Examines how Activity‐based Management (ABM) counters the root causes of the failure of quality initiatives. Claims the failures could be largely mitigated by the additional…

192

Financial Difficulties

Paul Davies

Discusses how, when it comes to finding ways of managing the interface between quality improvement and the financial accounts, difficulties often emerge. Examines the different…

213

Quality Values

Colin Chapman

Asserts that, in order to implement TQM effectively, quality is something that needs to be valued by everyone. Examines a number of key issues to be considered before embarking on…

159

Visualising Improvement

Joe Cullen

Describes Rover′s setting up of a quality strategy and policy based on a process model of the company, representing an integrated set of activities and goals which Rover must…

122

Change for the better

Roger Brooks

Discusses a philosophy of continuous improvement ‐ kaizen. Asserts that instead of generating improvement in leaps and bounds, kaizen provides small, easily accomplished…

176

Japan ‐ Myth Or Miracle?

James Creelman

In the concluding part of a three‐part series on Japanese success, reports it has been suggested that it is a combination of long‐term strategies and a united approach. Outlines…

280

ISSN:

0954-478X

Renamed to:

The TQM Journal

Online date, start – end:

1988 – 2007

Copyright Holder:

Emerald Publishing Limited