The TQM Magazine: Volume 8 Issue 1
Table of contents
In the line of deregulatory fire
March Laree JacquesReports on the address given by US Vice‐President Al Gore to public sector quality practitioners at the 1995 National Conference on Federal Quality held in Washington, DC, USA…
Comfort from conformance
Gordon J. StevensonPresents the positive side of conformance principles and reveals opportunities for continuous improvements in quality through achieving a balance between management control and…
Current quality issues in the Northern Ireland tourism sector
Martin A. O’Neill, Margaret A. BlackExamines the importance of the quality issue to the future success of the Northern Ireland Tourism Product. Commences with an exposition of the main principles of quality…
TQM’s impact on employee attitudes
Tor GuimaraesSuccessful implementation of total quality management depends heavily on changes in employee attitudes and activities. But what is the impact of these changes on the employee…
Measuring processes for profit
Graham Cartwright, Bill HoggPresents a structured and radically new approach to SPC. Applied to measure any process within an organization. A hierarchy of charts creates ownership of the process, which…
Using knowledge to drive improvements
Monte L. MatthewsOffers a case study describing how the Fossil and Hydro Power (F&HP) Organization of the Tennessee Valley Authority ‐ a finalist for the 1995 Presidential Award for Quality ‐ has…
Quality systems guidelines for research
George W. RobertsHighlights the increasing pressure research managers are feeling to improve quality and reduce costs of R&D and points out that some funding agencies are looking for quality…
Japanese 5‐S practice
Samuel K. Ho, Svetlana CicmilStates that Japanese factories and service organizations are well known for their cleanliness and orderliness. Suggests that this results from their ability to instil a sense of…
Competition: what does it mean?
Mohamed ZairiExamines a modern approach to competitiveness and describes current phenomena which have altered the principles which underlie competitive success. Discusses the meaning and…