The TQM Magazine: Volume 5 Issue 2
Table of contents
Marketable improvements
Ian GriffithAsserts that by marketing quality, organisations can better ensure that their customers get both the product and standard of service they really require. Contends that many…
Attaining new levels
Melanie WilliamsReports on the production, by the British Standards Institution, of two new standards which are closely linked to the ever‐popular BS 5750. Looks at the standards and sets the…
Differing perceptions
Rory L. ChaseReports on how American, European and Japanese companies view the ISO 9000 quality management standards and their certification process. Asserts that American and Japanese firms…
A multiple application
Alan Whittle, Sandy MacnivenLooks at one company′s attempt to avoid the pitfalls arising in the first two years of TQM introduction, especially when operating a multi‐site, multinational company. Discusses…
Mindset or mechanism?
Chris AshtonDiscusses how, with the introduction of so many standards/awards, organizations are left wondering which road to take on their journey towards total quality. Considers the problem…
Help or hazard
Paul DaviesDiscusses the extent to which quality improvement standards can help organizations. Asserts that the Malcolm Baldrige National Quality Award, the European Quality Award and the…
Internal evaluations
Anna KochanDiscusses the use of Internal audits as an essential part of the ISO 9000 certification process. Asserts they can also be used as a tool to help empower employees to continuously…
Documented Approval
Bob GirvanDiscusses how BOC Special Gases found that the formal documentation of the ISO 9000 series helped capture and fix process improvements by seeking third‐party approval. Contends…
Rewarding Technology
Judith M. DelsanterDescribes the reaction of Dr. Joseph Juran, a recipient of the US National Medal of Technology, to winning the award, and his views on the relationship of quality to technology…
Japan ‐ myth or miracle?
Jim SmithIn the first of a three‐part series on Japanese success, suggests that Japan′s success is not based on quality but on underhand tactics set to undermine world competition…