Table of contents

Quality in a Manufacturing Strategy

Christopher Voss

Examines quality strategies within the manufacturing strategy. Discusses how the difference and the relationship between order winning criteria and order qualifying criteria is…

856

Quality at work

BRS is continuing to demonstrate leadership status in the transport field by embarking on an extensive quality programme with the accreditation of its first branch at Preston, UK…

111

Renault Quality Institute

Anna Kochan

Reports on the activities of the Renault Institute for Quality to train its employees in the principles of TQ. Asserts that to make progress, there must be a method and that the…

70

Training Team Leaders

C.G. Corder

Describes an innovative TQM training scheme. Discusses a programme to select, train and develop team leaders. Asserts these team leaders are seen as the key people who will manage…

134

Successful TQM Training

Stephen P Walsh

Describes the benefits of combining open learning with tutor‐led workshops. Asserts that successful TQM training requires that participants begin to change their attitudes as well…

384

Total Quality in the Public Services

George English

Examines the potential for applying total quality in the public services. Discusses how the public services in Britain have begun to take an interest in TQ but have so far…

152

EFQM News

Increasingly, customers value the total quality (of products, services, people and company performance) in their buying decisions. They compare potential suppliers and base their…

159

Filling in the gaps

Ted Jowett

Examines the essential ingredients for a successful quality programme. Believes it is a lack of attention in communication, education, training and facilitation. Shows how the…

200

Out of the crisis

Joanna G. Timmers, Ton Van Der Wiele

In this article the authors give an overview of the 1990 British Denting Association (BDA) conference by reviewing Deming's philosophy and presenting some of the lessons learned…

280

The Role of Management Development

Anthony Mitchell

Demonstrates how education and training contribute to TQM. Asserts for training to be effective management development must: be tailored to company needs; reinforce…

147

Japanese Suggestion Schemes

Stephen McClelland

Reports on the use of suggestion schemes in Japan. Considers whether it is a productivity aid or a morale booster. Asserts that the suggestion scheme which enables every employee…

120

Total Quality Transport

S. Bedford

Describes the development of the teaching company link between Heriot‐Watt University and a “traditional” transport company. Discusses how an early project in the programme…

95

As our training needs change

Paul Davies

Few people deny the importance of education and training as a part of the improvement process. Most will acknowledge the large investment that they will have to make in that area…

138

ISSN:

0954-478X

Renamed to:

The TQM Journal

Online date, start – end:

1988 – 2007

Copyright Holder:

Emerald Publishing Limited