The TQM Magazine: Volume 19 Issue 4
Table of contents
Quality function deployment (QFD) technology designed for contract manufacturing
Jui‐Chin Jiang, Ming‐Li Shiu, Mao‐Hsiung TuThe purpose of this paper is to present an overall review of quality function deployment (QFD) in the past nearly 30 years; to clarify widespread misperceptions about QFD; to…
Quality costs in education
Trevor J. GreenThe purpose of this paper is to identify the relevance of Feigenbaum's quality costs model to managers in higher education and to put forward a possible way of implementing such a…
Software engineering: a quality management perspective
John McManus, Trevor Wood‐HarperThe purpose of this paper is to examine the concept of quality related to the context of software development using the ISO, TickIT and CMM frameworks. The paper also seeks to…
Recommending a TQM model for Indian organizations
Subhash Kakkar, A.S. NaragThe purpose of this paper is to explore the meaning of TQM implementation in India and its impact on the Indian organizations' overall performance. This study also aims to…
The effectiveness of quality improvement initiatives in service operational context
Mahmoud M. Yasin, Jafar AlaviThe purpose of this paper is twofold: first, to study the environmental and competitive factors in the service organizations and second, to investigate the extent of effective…
Assessing customer focus using the EFQM Excellence Model: a local government case
Brian Jacobs, Steven SucklingA critical problem for managers in South Staffordshire Council's one‐stop‐shop customer contact centre, known as South Staffordshire Solutions, was how to assess the achievement…