The TQM Magazine: Volume 19 Issue 2
Table of contents
“Always work with a straight back”: the fallacies of modern management and the alternative
Verner C. PetersenThe purpose of this article is to show that the tools of modern management which are supposed to promote effectiveness, efficiency and responsible behaviour, may in fact…
A history and review of the European Quality Award Model
Tito A. ContiThrough the analysis of a crucial period of the history of quality in Europe – the creation of the European Foundation for Quality Management (EFQM) and the development of the…
Quality management in a healthcare organisation: a case of South Indian hospital
Usha Manjunath, Bhimaraya A. Metri, Shalini RamachandranThe purpose of this article is to provide an analysis of quality management using the Malcolm Baldrige National Quality Award Criteria (MBNQA) criteria in a 300‐bed hospital in…
The impacts of acquiring ISO 9000 certification on the performance of SMEs in Tehran
Ali Bayati, Allahvirdi TaghaviSmall to medium‐sized enterprises (SMEs) constitute 90 percent of all enterprises in Iran. Thus they have an important role in the development of the country. SMEs need to utilise…
Application of quality tools by the Saudi food industry
Naser Abdulrahman AlsalehThe food industry in Saudi Arabia is continually challenged by fierce competition from giant international food processing firms. In spite of that, it constantly shows signs of…
Service quality attributes determine improvement priority
Shun‐Hsing Chen, Ching‐Chow Yang, Wen‐Tsann Lin, Tsu‐Ming YehAlthough there are many quality measurement theories and models, all are imperfect; that is, each has its own advantages and disadvantages. Particularly, some models cannot…
Indian culture and the culture for TQM: a comparison
Madhu Ranjan Kumar, Shankar SankaranThis paper seeks to argue against the conventional wisdom in the current TQM literature that hierarchy is not conducive for TQM. It aims to identify the cultural dynamics that can…