The TQM Magazine: Volume 18 Issue 5
Table of contents
Exploration into the quality septet
Jagadeesh RajThe paper has the objective of finding why the number seven most commonly appears with respect to the number of steps, number of quality tools, and several other quality related…
TQM models and their effectiveness in New Zealand water utilities services
Siham El‐KafafiThe purpose of this paper is to investigate the organizational change taking place within New Zealand water utilities as a result of implementing Total Quality Management (TQM…
Classification and application of problem solving quality tools: A manufacturing case study
Catherine Hagemeyer, John K. Gershenson, Dana M. JohnsonThe complexity of problem solving requires use of quality tools to assist in the organization and analysis of information and data surrounding the concern. A proposed…
The development of an employee satisfaction model for higher education
Shun‐Hsing Chen, Ching‐Chow Yang, Jiun‐Yan Shiau, Hui‐Hua WangMost studies on higher education focus on students as customers, and evaluate student levels of satisfaction/dissatisfaction with their programs, while generally neglecting…
Progress of quality management practices in Australian manufacturing firms
Daniel I. PrajogoThis paper aims to identify changes in quality management practices that occurred in Australian manufacturing firms between 1994 and 2001.
Selection of six sigma projects in the UK
Ricardo Banuelas, Charles Tennant, Ian Tuersley, Shao TangThe literature suggests that a key ingredient for the successful six sigma implementation is project prioritisation and selection. The purpose of this paper is to identify what…
Relationships of TQM practices and employees' propensity to remain: an empirical case study
Keng Boon Ooi, Arumugam Veeri, Loke Kim Yin, Lorraine Subathra VellapanThe main purpose of this study is to explore the relationship between total quality management (TQM) practices and employees' propensity to remain within a large Malaysian…
Managing cost of quality: insight into industry practice
Andrea Schiffauerova, Vince ThomsonThe objective of this paper is to present results of the study of the quality costing practices at four large successful multinational companies.