The TQM Magazine: Volume 18 Issue 4
Table of contents
Key performance factors of manufacturing effective performance: The impact of customers and employees
Carlos F. Gomes, Mahmoud M. Yasin, João V. LisboaThe objective of this study is to investigate the differences between high and low‐performing manufacturing organizations in relation to critical organizational performance…
TQM with quality perception: a system dynamics approach
Lalit Wankhade, B.M. DabadePrevailing information asymmetry in business processes alters the market dynamics. Quality uncertainty ensues from this phenomenon. Philosophy of information economics is…
Quality management approaches in Irish organisations
Eileen Drew, Catherine HealyThe objectives of this study were to investigate the degree to which quality initiatives, including quality standards, have been adopted in Irish organisations and to provide…
Pareto analysis of critical success factors of total quality management: A literature review and analysis
G. Karuppusami, R. GandhinathanThe purpose of this literature review is to identify and propose a list of few vital critical success factors (CSFs) of total quality management (TQM) for the benefit of…
Guidelines to help practitioners of design of experiments
Nuno R.P. Costa, António R. Pires, Celma O. RibeiroThe purpose of this paper is to focus the application of design of experiments (DOE) using industrial equipments, reinforcing idea that non‐statistical aspects in planning and…
Towards a better understanding of process documentation
Mustafa UnganProcess documents are important and widely used process analysis tools. Although scores of studies draw attention to their merits, only few have focused on them. By providing…
Model developed for the assessment of quality management level in manufacturing systems
Milan D. Ivanović, Vidosav D. MajstorovićThe main goal of the research is the investigation of quality management (QM) practices in the West Balkan countries and their advancement according to the models in developed…