The TQM Magazine: Volume 18 Issue 3
Table of contents - Special Issue: Consistency and Transformation in the Quality Movement
Guest Editors: Su Mi DahlgaardPark
Learning from east to west and west to east
Su Mi Dahlgaard‐ParkParallel with increasing awareness of importance in learning during the last few decades, numerous theorists from various disciplines have tried to shape ideas concerning learning…
Getting value from knowledge management
J‐C. SpenderGetting value from knowledge management (KM) means managing the way new knowledge is brought to bear on the business's practices, for value is added only through practice – not…
A review and comparison of six sigma and the lean organisations
Tony BendellThe purpose of the paper is to review and compare six sigma and the lean organisation approaches to process improvement. The basis for combination and compatibility is evaluated…
Lean production, six sigma quality, TQM and company culture
Jens J. Dahlgaard, Su Mi Dahlgaard‐ParkThe authors analyze the principles and results of lean production and compare the lean production philosophy with the six sigma quality process and the principles of total quality…
Similarities and differences between TQM, six sigma and lean
Roy Andersson, Henrik Eriksson, Håkan TorstenssonDuring the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations…
Quality thinking and systems thinking
Tito ContiThe full meaning of quality and quality management concepts can be only understood within the framework of systems thinking. The need for a new paradigm, based on systems theory…