The TQM Magazine: Volume 18 Issue 2

Individual differences in TQM change compliance: A study of service organizations in Nigeria

Benjamin Osayawe Ehigie, Regina Clement Akpan, Sylvester Aide Okhakhume

The present paper seeks to identify what individual differences exist among employees in compliance with a management change; to examine the case of total quality management…

TISIT: a model for integrating TQM with software and information technologies

N. Gunasekaran, V.P. Arunachalam, S.R. Devadasan

A model called TQM integrated with software and information technologies (TISIT), that integrates the TQM foundations with software and information technologies, is proposed in…

ISO 9000 in the public sector: a successful case from Australia

Prakash J. Singh, Peter Mansour‐Nahra

Public sector organisations have been relatively late in adopting ISO 9000 quality management standards in comparison with those from the private sector. While the standards have…

Theory and practice of total quality function deployment: A perspective from a traditional pump‐manufacturing environment

S.R. Devadasan, N. Kathiravan, V. Thirunavukkarasu

This article seeks to propose a technique called total quality function deployment (TQFD) and to appraises its practicality by applying it to a traditional pump‐manufacturing…

The impact of human resource management practices on the implementation of total quality management: An empirical study on high‐tech firms

Ching‐Chow Yang

The perceived advantages of the implementation of TQM are generating improved quality and efficiency, increasing customer satisfaction, thus improving competitiveness. However…

An integrated quality assurance information system for the design‐to‐order manufacturing environment

A.S. Nookabadi, J.E. Middle

As one of the major goals in modern industry, quality assurance concerns the whole life cycle of both product and process covering all quality‐based functions. It is also clear…

The application of balanced scorecard in the performance evaluation of higher education

Shun‐Hsing Chen, Ching‐Chow Yang, Jiun‐Yan Shiau

The Taiwanese higher education sector is presently facing a significant challenge with regard to supply and demand. The purpose of this paper is to examine how, in this scenario…

Implementation – a key issue?

John Davies