The TQM Magazine: Volume 17 Issue 3
Table of contents
The origins and development of quality initiatives in American business
Henry H. GoldmanSeeks to examine the origins and development of quality initiatives in US business.
Organizational structure for customer‐oriented TQM: an empirical investigation
Naceur JabnounThe purpose of this paper is to identify the organizational structure that supports the implementation of customer‐oriented total quality management (TQM).
Using machine learning to support quality management: Framework and experimental investigation
Loukas Tsironis, Nikos Bilalis, Vassilis MoustakisTo demonstrate the applicability of machine‐learning tools in quality management.
Strategic manufacturing benchmarking
Mohammad Z. MeybodiThe purpose of the article is to improve the effectiveness of benchmarking by detecting and reconciling possible inconsistencies in manufacturing strategy process and identifying…
Best practices of selected Greek organizations on their road to business excellence: The contribution of the new ISO 9000:2000 series of standards
Fotis K. Vouzas, Katerina D. GotzamaniTo theoretically investigate and empirically test the current status of best practices in selected Greek industrial organizations on the road to business excellence through the…
Management effects on quality‐policy implementation
Calvin LondonThis paper aims to review the levels of management commitment and involvement in four small (fewer than 500 employees) pharmaceutical companies and the nature and extent of…
Does soft TQM predict employees’ attitudes?
Ooi Keng Boon, V. Arumugam, Teo Seng HwaThis study seeks to investigate the effects of soft total quality management (TQM) on employees’ attitudes within a large Malaysian semiconductor organization. Despite extensive…