The TQM Magazine: Volume 15 Issue 5
Table of contents
Remember, the (Internet) applet doesn’t fall far from the tree
Tom Mc Nellis, H. James HarringtonThis article addresses how an organization can combine sig‐sigma and the Internet to reduce costs, improve the delivery success rate, and increase service quality. The model that…
The case for ISO 9000
Alex Douglas, Shirley Coleman, Richard OddySummarizes the arguments for and against the ISO 9000 standard and examines the perceived advantages and disadvantages of implementing it. Reports the results of a survey of over…
TQM: why is its impact in higher education so small?
James V. KochDespite still having many supporters and much use outside higher education, total quality management (TQM) has had a remarkably small impact on colleges and universities. While…
Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process
Ricardo Bañuelas, Jiju AntonySix sigma has been considered a business strategy that employs a well‐structured continuous improvement methodology to tackle process variability and drive out waste from the…
Total quality management (TQM) practices in Turkish manufacturing organizations
Ozden BayazitTotal quality management (TQM) is one of the most popular modern management concepts. It refers to a quality emphasis that encompasses the entire organization, from supplier to…
National culture and total quality management: empirical assessment of a theoretical model
Carlos NoronhaUsing a sample of total quality management (TQM) companies operating in mainland China, Hong Kong, and Taiwan, a structural equation model explaining the influence of Chinese…