The TQM Magazine: Volume 15 Issue 4
Table of contents
TQM and the Transcendental Meditation program in a Swedish top management team
Jane Schmidt‐WilkDrawing on a case study of a Swedish top management team whose members were practitioners of the Transcendental Meditation1 (TM1) technique, this article argues for developmental…
An evolution of excellence: some main trends
Philippe Hermel, Juan Ramis‐PujolPeters and Waterman brought the concept of excellence into the conscious practice of organizations during the early 1980s. Theory has timidly followed afterwards. However, the…
ISO 9000 and TQM: are they complementary or contradictory to each other?
Hesham Magd, Adrienne CurryThe ISO 9000 series of standards has formalised systems for evaluating the ability of organisations to consistently design, produce and deliver quality products and services…
Implementing a sustainable TQM system: employee focus
Ying‐Jung YehA successful TQM implementation requires employees’ engagement in extra‐role behaviors. This study identified and examined the critical factors embedded in the organizational…
The implementation of TQM strategy in Egypt: a field‐force analysis
Salaheldin Ismail SalaheldinThis study aims to explore the critical resisting and driving forces that inhibit or promote the implementation of total quality management (TQM) strategy in Egypt, in an attempt…
Financial accounting of ISO 9001:1994 based on quality information system
N. Kathiravan, G. Sundararaj, K. Kulandaivelu, S.R. Devadasan, M. SakthivelCites the importance of quality information system (QIS) in attaining the ultimate goals of TQM. Presents the essence of QIS by describing a typical real time example. Points out…
The relationship between total quality management practices and organisational performance in service organisations
M. Hasan, R.M. KerrQuality is an effective strategic weapon for improving productivity in the organization. A quality management framework based on the attribute theory of service quality was used…