The TQM Magazine: Volume 15 Issue 3

E-quality in an integrated enterprise

Christian N. Madu, Assumpta A. Madu

Quality and electronic commerce: a partnership for growth

Angeliki Poulymenakou, Loukas Tsironis

The building blocks of an operations strategy for e-business

Robert H. Lowson, Nicola J. Burgess

A service quality framework for Web-based information systems

K.C. Tan, M. Xie, Y.N. Li

Implications of B2B marketplace to supply chain development

Dawei Lu, Jiju Antony

E-business: the illusion of automated success

Patricia M. Janenko

The return of online grocery shopping: a comparative analysis of Webvan and Tesco’s operational methods

Kelly Delaney-Klinger, Kenneth K. Boyer, Mark Frohlich

Reengineering construction business processes through electronic commerce

K. Ruikar, C.J. Anumba, P.M. Carrillo

Guest editorial

Christopher Seow