The TQM Magazine: Volume 14 Issue 6
Table of contents
The line‐up of leadership
Yoshio KondoDiscusses topics claimed to be indispensable for displaying leadership: the right job for the right person; mandatory aims and optional methods approach; common aims and “dream”;…
How IMS can achieve ISO 9001:2000 certification
Y.K. Chan, Jacob Kam, K. Neailey, W.H. IpA significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments…
TPM: situation and procedure for a soft introduction in Italian factories
Emilio Ferrari, Arrigo Pareschi, Alberto Regattieri, Alessandro PersonaPersonalization of products, mix variability and short time to market are the most important factors that have forced companies to a new form of organization during past years. A…
Total productive maintenance in a South African pulp and paper company: a case study
R.W.E van der Wal, D. LynnLooks at the implementation of total productive maintenance (TPM) at one South African mill and attempts to establish the influence that this journey has had on productivity…
Barriers to implementing TQM in Indonesian manufacturing organizations
Kifayah Amar, Zuraidah Mohd ZainThis study examines the barriers faced by Indonesian manufacturing organizations in the implementation of TQM. Out of a total sample size of 364 selected organizations identified…
Factor analysis on service attributes of Canakkale municipality
Murat Gumus, Nilay KoleogluOwing to the customer‐oriented service endeavours, firms, either private or public, need to improve service offerings by determining the demands of their target groups. Exploring…