The TQM Magazine: Volume 14 Issue 5
Table of contents
Quality management in Europe: a cultural perspective
Stefan LagrosenThe purpose of the study reported in this article has been to explore and describe the influence of some national cultures on the way quality management is practised. Case studies…
A continuous improvement process at Severn Trent Water
Charles Tennant, Stephen J. Warwood, Minda Mun Ping ChiangThe paper presents the development of a continuous improvement process for the customer relations department at Severn Trent Water in the UK. In‐company research was carried out…
Achieving breakthrough performance improvement: results of implementing a fit‐for‐purpose total management system
Y.K. Chan, P. Gaffney, K. Neailey, W.H. IpThe Mass Transit Railway Corporation Ltd (MTR) of Hong Kong implemented a total management system (TMS) in its operations engineering department in 1998. In view of the many…
The state of ISO 9000 certification: a study of Swedish organizations
Bozena Poksinska, Jens Jörn Dahlgaard, Marc AntoniIt seems today to be an indisputable fact that ISO 9000 is a powerful instrument, which cannot be disregarded. It is, far and away, the most influential initiative that grew from…
Quality management in construction: an innovative advance using project alliancing in Australia
Derek H.T. Walker, Michael KenigerThis paper presents an account of the quality management system designed and adopted using a project alliance approach on the National Museum of Australia project. We discuss the…
Evaluation of TQM in Japanese industries and validation of a self‐assessment questionnaire
Gomes da Silva Jonas, Nezu Kikuo, Ohfuji TadashiProvides empirical support for TQM reviewing and improvement. Evaluates 190 companies’ performance that have or have not used TQM in Japan. Cross‐sectional survey methodology is…