The TQM Magazine: Volume 14 Issue 3
Table of contents
Sustaining business excellence through a framework of best practices in TQM
Pui‐Mun LeeMost organizations recognize that total quality management (TQM) is important but many do not know where to begin or how to sustain it in the long run. There are many examples of…
Leadership ethical dimension: a requirement in TQM implementation
Tomás F. González, Manuel GuillénDeals with theoretical arguments that justify why the leadership of managers and its ethical dimension is a powerful enabler for TQM efforts to sustain, together with a systematic…
A comparative study of 16 national quality awards
Kay C. TanWith the success of the Deming Prize, the Malcolm Baldrige National Quality Award, and the European Quality Award, many other countries have developed or are in the midst of…
An empirical investigation of total quality management: a Taiwanese case
Yeu‐Shiang Huang, Bertrand M.T. LinNot long ago, the Asia Pacific area suffered economic decline due to financial crises. By contrast, Taiwan, stood apart from its regional competitors and was able to manage and…
Total quality management and the planning behavior of SMEs in developing economies
Zelealem T. Temtime, Getachew H. SolomonExamines the relationship between TQM perceptions, planning behavior, and firm size in SMEs in Ethiopia. Primary data were collected from 57 SMEs through a questionnaire. However…
An eclectic review of the multidimensional perspectives of employee involvement
Anthony AngAddresses employee involvement as a management approach, tracing the concepts, assumptions and roots in which it can be located. It reviews the plethora of typologies based upon…