The TQM Magazine: Volume 14 Issue 1
Table of contents
Success in the Relationship Age: building quality relationship assets for market value creation
Jeremy GalbreathToday, we are at one of those rare inflection points along the path of human economic development. As the Industrial Age gave way to the Information Age, so now the Information…
Expanding the meaning of standardisation within construction processes
Aguinaldo Santos, Carlos Torres Formoso, J.E. TookeyDiscusses the effectiveness of construction practices on standardisation based on six case studies developed both in Brazil and in the UK, focusing on the “bricklaying” process…
Business excellence in the public sector – a comparison of two sub‐groups with the “private” service sector
Vas B. Prabhu, Andrew Robson, Ed MitchellOver the past decade, the public sector in the UK has made great effort in adopting business excellence thinking. To what extent have such practices taken root and what has been…
Identifying and assessing environmental impacts: investigating ISO 14001 approaches
L. Lawrence, D. Andrews, B. Ralph, C. FranceDue to the similarities in structure ISO 14001 is often “sold” to companies on the back of the ISO 9000 quality systems standard. However, there is no ISO 9000 equivalent to the…
The strategic impact and implementation of TQM
Denis Leonard, Rodney McAdamThe aim of this paper is to conduct an inductive grounded theory study into the strategic impact of total quality management (TQM). The strategic importance of TQM has been argued…
Strategies for the integration of management systems and standards
Stanislav KarapetrovicDue to the proliferation of function‐specific management systems and related standards, a need has emerged to somehow integrate them in order to reduce wasteful redundancies and…