The TQM Magazine: Volume 13 Issue 4

A visionary management model

Hubert K. Rampersad

Visionary management is a key issue for all organizations. It is a never‐ending journey toward competitive advantage. By making visionary thinking a part of your daily routine…

Techno‐speed change – the race to position your organization to be a fierce and flexible competitor: leading

John W. Moran, Jeffrey M. Mead

Change is often brought about by an organization’s old ways being shown to be ineffective and inefficient in the currrent market environment. For most organizations this is…

Experiences from implementing ISO 9000 in small enterprises – a study of Swedish organisations

Roberth Gustafsson, Bengt Klefsjö, Eric Berggren, Ulrika Granfors‐Wellemets

Describes a project focusing on the experiences of implementing a third‐party certified quality system in small (maximum 50 employees) Swedish organisation. The project consisted…

Integrating OHS, EMS and QM with constructability principles when construction planning – a design and construct project case study

Y.J. Shen, D.H.T. Walker

Discusses the issue of developing a project design that adequately addresses the practicality of delivering integrated construction knowledge and experience in planning…

Comparing the Brazilian national quality award with some of the major prizes

P.A. Cauchick Miguel

Deals with some of the quality award programmes applied worldwide. First, briefly describes five quality awards: the Malcolm Baldrige National Quality Award from the USA, the…

Six sigma black belt implementation

Sarah Ingle, Willo Roe

Examines different approaches that can be utilised to introduce a Six Sigma Black Belt programme. Compares and contrasts the implementation strategies used in both Motorola and…

Towards joint value creation processes in professional services

Pauliina Hirvonen, Nina Helander

Studies customer relationships in professional services. A framework is proposed for managing professional service relationships in a way that creates value for both parties of…

Critical factors and performance measures of TQM

Jaideep Motwani

The aim of this study is to identify and interpret the critical factors and performance measures of TQM. Based on extensive review of prescriptive, conceptual, practitioner, and…