The TQM Magazine: Volume 10 Issue 2

Performance improvement: the rise and fall of reengineering

H. James Harrington

Suggests that organizational improvement methodologies have a life cycle. This takes them through the stages of being the “in” thing to do, then into a decline because they are no…

Left right, left right, wrong!

J.V. Chelsom, L.R.P. Reavill, J.T. Wilton

Application of the outputs from new technologies, particularly revolutionary new materials, is changing the concept of “total quality”. As a result there will be new dimensions to…

New methodologies for integrated quality management

Jack A. Castle

The integrated quality system (IQS), has evolved as a new mapping of quality management activity. An earlier paper described eight fundamental activities intrinsic to a philosophy…

Putting ethics into quality

Gerald Vinten

There is no doubting the global influence of the quality movement. It is therefore persuasive to note the role that ethical considerations play in various quality award schemes…

The state of quality management in six leisure related research sites

Christine Williams

This paper will investigate whether or not accredited and non‐accredited quality management systems have effected service quality delivery to external customers. The six research…

A method of including material variation in capability studies

Robert C. Foguth, Jaideep Motwani

Process capability studies are of great use to the quality practitioner, but quite often, processes with excellent capability indices have a high percentage of nonconformance. One…

Human resources and total quality management: case studies in Brazilian companies

Luiz C.R. Carpinetti, Fernando C.A. Santos, M.A. Gonçalves

This paper presents an exploratory research carried out in four manufacturing companies (large to medium size) located in the central region of São Paulo State, Brazil. The…

An integrated product development‐quality management system for manufacturing

A. Gunasekaran

In this paper, an attempt has been made to develop an integrated product development‐quality management (IPD‐QM) system by integrating the concepts of concurrent engineering (CE…

Total quality management and the performance measurement barrier

Johan C. van Schalkwyk

Total quality management is now a comprehensive management system. Yet many companies are still trying to combine TQM with an inappropriate performance measurement system to their…

Performance evaluation of ISO 9000 registered companies in Taiwan

Yann‐Chyn Jeng

This research evaluates the performance of the organizations in Taiwan that have been recognized as ISO 9000 series registered companies. Using discriminant analysis methodology…