The TQM Magazine: Volume 1 Issue 4
Table of contents
Total Quality — Fact or fiction?
R.L. ChaseManaging total quality has moved beyond the awareness stage in the UK. Today, British companies are actively pursuing the TQM route to success — or are they? Develin & Partners, a…
Total quality: Leading by example
Philip AtkinsonAround 80% of all Total Quality initiatives in the UK will fail because they do not have the backing of the senior management team. The senior team, in many cases, do not realise…
Managing quality across cultures
Gerard J. van den AkkerHow does a company of 1,800 employees located at eight manufacturing sites and 15 sales offices throughout Europe overcome language barriers, national cultures and different…
The UMIST Quality management programme
B. DaleThe UMIST Multi‐Company Quality Management Programme, run under the Teaching Company Scheme, is a unique endeavour to build active partnerships between industrial companies and…
Total quality makes the difference
Bruce QuernemoenAt Fisher Controls employees are committed to the future. They are working together with suppliers and customers to meet increasing expectations and requirements for quality goods…
Crosby talks quality
Philip CrosbyPhilip Crosby, one of the world's leading experts on quality management, believes that leadership is the major issue facing chief executives today. It is his firm opinion that too…
The challenge TQM
Peter GershonTelecommunications is a global industry in which fast moving technological and market changes are creating new opportunities that need to be seized rapidly in an increasingly…
Engagement qualité de Rhône‐Poulenc
Anna KochanWhen two plants manufacturing much the same product show a great discrepancy in performance, something somewhere is obviously very badly wrong. This was certainly the case at the…
Making our mark worldwide
Brian Parsons‘Making our mark worldwide’ is the corporate aim of a small, high technology firm based on the outskirts of Cambridge, UK. In its brief, 10 year history the company, Domino…