International Journal of Health Care Quality Assurance: Volume 30 Issue 7
Addressing the issues of management and quality
Table of contents
Brand trust and image: effects on customer satisfaction
Sayed Hamid Khodadad Hosseini, Leila BehboudiThe purpose of this paper is to investigate brand trust and brand image effects on healthcare service users. Nowadays, managers and health activists are showing increased tendency…
Survey process quality: a question of healthcare manager approach
Petra Nilsson, Kerstin BlomqvistThe purpose of this paper is to explore how healthcare first-line managers think about and act regarding workplace survey processes.
The nursing quality indicator framework tool
Dawn Connolly, Fiona WrightThe purpose of this paper is to develop a nursing quality indicator (NQI) framework and provide a comprehensive reporting mechanism for nursing care.
Applying adult development theories to improvement science
Sofia Kjellström, Ann-Christine AnderssonThe purpose of this paper is to address how adult development (AD) theories can contribute to quality improvement (QI).
Severe asthma: emergency care patient driven solutions
Karen Newell, Chris Corrigan, Geoffrey Punshon, Alison LearyPatients with severe asthma were choosing not to use the emergency department (ED) in extremis and were self-medicating when experiencing severe asthma, putting their lives at…
Reducing inappropriate non-steroidal anti-inflammatory prescription in primary care patients with chronic kidney disease
David M. Keohane, Thomas Dennehy, Kenneth P. Keohane, Eamonn ShanahanThe purpose of this paper is to reduce inappropriate non-steroidal anti-inflammatory prescribing in primary care patients with chronic kidney disease (CKD). Once diagnosed, CKD…
Water, sanitation and hygiene in Jordan’s healthcare facilities
Yousef Saleh KhaderThe purpose of this paper is to determine water availability, sanitation and hygiene (WSH) services, and healthcare waste management in Jordan healthcare facilities.
Evaluating health service quality: using importance performance analysis
Azar Izadi, Younes Jahani, Sima Rafiei, Ali Masoud, Leila ValiMeasuring healthcare service quality provides an objective guide for managers and policy makers to improve their services and patient satisfaction. Consequently, the purpose of…
ISSN:
0952-6862e-ISSN:
1758-6542ISSN-L:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar