Survey process quality: a question of healthcare manager approach

Abstract

Purpose

The purpose of this paper is to explore how healthcare first-line managers think about and act regarding workplace survey processes.

Design/methodology/approach

This interview study was performed at a hospital in south Sweden. First-line healthcare managers (n=24) volunteered. The analysis was inspired by phenomenography, which aims to describe the ways in which different people experience a phenomenon. The phenomenon was a workplace health promotion (WHP) survey processes.

Findings

Four main WHP survey process approaches were identified among the managers: as a possibility, as a competition, as a work task among others and as an imposition. For each, three common subcategories emerged; how managers: stated challenges and support from hospital management; described their own work group and collaboration with other managers; and expressed themselves and their situation in their roles as first-line managers.

Practical implications

Insights into how hospital management can understand their first-line managers’ motivation for survey processes and practical suggestions and how managers can work proactively at organizational, group and individual level are presented.

Originality/value

Usually these studies focus on those who should respond to a survey; not those who should run the survey process. Focusing on managers and not co-workers can lead to more committed and empowered managers and thereby success in survey processes.

Citation

Nilsson, P. and Blomqvist, K. (2017), "Survey process quality: a question of healthcare manager approach", International Journal of Health Care Quality Assurance, Vol. 30 No. 7, pp. 591-602. https://doi.org/10.1108/IJHCQA-05-2016-0077