Journal of Business & Industrial Marketing: Volume 24 Issue 8

Service quality and satisfaction in business‐to‐business services

The purpose of the paper is to investigate the effects of service quality and service satisfaction on intention in a business‐to‐business setting.

Coordinated interaction and paradox in business relationships

In this paper the authors present a theoretical framework that shows how interaction between two or more companies depends on its context of performance. Reflexivity between two…

Evolving B2B e‐commerce adaptation for SME suppliers

The purpose of this paper is to explore a central issue in industrial marketing, namely the buyer‐seller relationship, by focusing on how its development influences and is…

The impact of industry and training influences on salesforce consulting time and consulting effectiveness

The purpose if this article is to study the relative impact of industry competitive conditions on salesforce consulting time and consulting effectiveness, relative to the impact…

Relationship‐value‐based antecedents of customer satisfaction and loyalty in manufacturing

The paper's purpose is to broaden knowledge of customer satisfaction and loyalty in business‐to‐business markets.

A re‐examination of B2B sales performance

The purpose of this paper is to contribute to the understanding of sales performance measurement by developing an organizing framework for classifying sales performance measures…

Strategic account management in an emerging economy

The strategy of carefully selecting the most important group of business customers for special treatment – for which several terms are in use – has come in for considerable recent…

Ad hoc reviewers: 2009 contributions