Journal of European Industrial Training: Volume 3 Issue 4

The Manager's Contacts: Demand or Choice?

Rosemary Stewart

The individual manager makes his job. In a few managerial jobs this statement is wholly true; in all others it is partially true. Yet the author's current work shows that few…

Meeting Client Expectations

R.D. Nathan, D.J. Overton

Nearly all the articles you read in journals are about people's successes. Are they keeping quiet about their failures? Many of these success stories form the basis for theories…

Transactional Analysis in Developing Countries

Sergio Ferrari

Transactional analysis began about 20 years ago as a form of psychological therapy. Eric Berne, its creator, wrote that the method was aimed at improving human behaviour by making…

Are You Getting Value from Your CCTV?

Ralph Chipling

Many organisations with even only a reasonable training facility have VTR/CCTV capabilities these days but often these are poorly used or not used at all. I also have a distinct…

A Course in Leadership and Human Relations

Abel Ekpo‐Ufot

Course Description ‐Eight devices are employed to organise the course activities.

Taking One's Own Medicine

John Knibbs

I have spent a number of years, seeking to develop my competence as a trainer in group dynamics and interpersonal skill training. When working with groups or teams, it has…