Managerial Auditing Journal: Volume 14 Issue 1/2

Employee involvement in a total quality management programme: problems in Chinese firms in Hong Kong

Randy K. Chiu

Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations…

Confirmation of a four‐variable quality management model

Carlos Noronha

Most “quality management models” to date have been largely “experience‐based”. For example, Deming’s famous chain reaction model and Juran’s trilogy model are validated by the…

Quality indicators in higher education ‐ comparing Hong Kong and China’s students

Paula Y.K. Kwan, Paul W.K. Ng

There is growing concern in college management about the quality of education in tertiary institutions. For related studies, people normally encounter the problems of developing…

Can winners be losers? The case of the Deming prize for quality and performance among large Japanese manufacturing firms

Anthony L. Iaquinto

Much literature suggests a positive relationship between winning a quality award and subsequent firm performance. However, for the vast majority of the large Japanese…

The experience of implementing ISO 9001 in a small university workshop

Tat Y. Lee

The University Industrial Centre of The University of Hong Kong passed its ISO 9001 certification audit in November 1997. This is believed to be the first department of a…

ISO 9000 standards and TQM strategy ‐ business improvement tools for Polish companies

Krystyna Lisiecka

In a modern, i.e. flexible and dynamic, company, the process of quality creation should be subordinated to global management. This means that the process of quality creation…

Charting staff attitude along the journey towards getting ISO certification

L.C. Koo, Fredrick K.C. Tao, Hannah Koo

Researches staff attitudes during the introduction of an ISO certification quality programme. The company was a listed public property investment and development company. The…

Software tools for ISO 9000 certification

Hareton K.N. Leung, Keith C.C. Chan, Connie Poon

This paper reports the findings of a survey on 24 commercial tools for ISO 9000 certification. We analyse these tools along several dimensions: certification stages supported…

Quality management of laboratory support services in tertiary institutions

Vincent Y.F. Siu, Newman M.T. Lau, Albert C. Cheung

Tertiary education institutions (TEIs) are constituting TQM to aim for quality teaching, learning and research work. In the laboratories, practical learning and research are…

Assessment of quality management practice in the Republic of Kyrgyzstan

Satya P. Chattopadhyay

This study is an assessment of the impact of quality management training on workplace experience in a republic of the former Soviet Union. This preliminary study indicates that…

The generic quality system of the Hong Kong coloration industry

K. Chan, K.S. Wong, Y.K. Yip, Y.Y. Chan

An exploratory survey of the Hong Kong coloration industry revealed that conformance is the key attribute of quality, but the maturity of quality management mainly resides at the…

Survey on total quality management implementation in Hong Kong

S.F. Lee, Ruth Leung

The design of the questionnaires was based on thinking, concepts or philosophies of the published ISO quality standards and Deming’s TQM theory. The amalgamation of these useful…

Beyond ISO 9000 certification ‐ a China experience

Gongxu Zhang

With many countries implementing the ISO 9000 international standards very actively, the number of enterprises which have passed the ISO 9000 certification becomes greater and…

Survey on ISO 9000 quality management system implementation in Hong Kong

S.F. Lee, Paul Roberts, W.S. Lau

The reasons for the high level of interest in quality standards and quality management have arisen because of the continued growth in world trade and the need of countries for an…